Leadership

  • How to Earn a 5-Star Rating Using the Custom Learning Advantage Overview

    How to Earn a 5-Star Rating Using the Custom Learning Advantage Overview

    Are you struggling to earn a 5-star rating in your hospital?

    When we engage, educate, and empower hospital staff members to contribute their best to earn a 5-star rating, we can significantly improve the patient experience.

    A 5-star rating can help you win back patients in your market area, which is why hospital ratings are vital to any hospital's success.

    It is critical to focus on the patient experience and patient engagement when earning a five-star rating. So how do you achieve a five-star rating? The Custom Learning advantage focuses on creating the best patient experience. Learn more about it below.


    How to Earn a 5-Star Rating


    When patients think about the patient experience, they focus on kindness. They focus on how a nurse or doctor made them feel about their experience.

    What do you think a patient appreciates more - the clinical treatment or the personal experience?

    It will always be a personal experience.

    Remember: people always look at online reviews when choosing a healthcare provider. A patient’s experience is identified by their personal experience. If they have a great personal experience, they will leave a great, 5-star review.

    For organizations to be successful, you have to master the patient experience. To improve the patient experience, deliver kind care. And do it everywhere.

    The Custom Learning Advantage Overview


    At Custom Learning, we have spent over 25 years transforming health organizations. We use our strategies of healing kindness every day to improve the patient experience in over 300 healthcare organizations across North America.

    We don’t just deliver theory. We provide a transformative system that works.

    We provide live training and help hospitals create a culture of healing kindness delivered by patient relationship experts. Our skills and best practices build a brand about creating a culture of kindness and care everywhere.

    The Custom Learning advantage takes these values and works to change the culture of hospital employees.

    I can help empower your people to own the relationship with their patients - to create relationships first, then get down to business. When you create a relationship with a patient, you connect with them in a way that contributes to their healing.

    It is my privilege to be a partner in your journey to help move you to your destination.

    I have helped improve many hospitals’ patient satisfaction and employee engagement scores in their first year by an average of 41 percent.


    The Custom Learning Advantage Provides Long-Term, Sustainable, Competitive Advantage


    We partner with leading healthcare providers to help improve employee retention, engagement, and patient satisfaction.

    We provide a multi-disciplinary approach that includes on-site training, coaching, e-learning, and surveys. By working with this approach, we help create sustained organizational forward-looking organizations.

    We use strategies of healing kindness to improve the patient experience and increase scores in
    healthcare organizations across North America.

    Everyone’s a Caregiver: Providing Education for Healthcare Workers

    Everyone's a Caregiver provides education to healthcare workers to improve their patients' overall experience.

    We understand the time constraints in today's workplace and have customized microlearning videos to help you gain the skills you need to be a better, more positive healthcare worker.

    We provide live training and speaking at events to help hospitals improve employee engagement and their patients' overall experience.

    Contact us today to see how we can help, or click here to learn more.

    For more information on this topic, please visit our YouTube channel at https://www.youtube.com/user/Customlearningsue

    Are you interested in patient care? Check out these articles!

  • How to Fix Your Attitude and Defeat Negativity

    Do you, or any of your hospital staff members, need to fix your attitude?

    Do you ever wonder just how much a positive attitude contributes to creating a healing environment in healthcare?

    A positive attitude plays a massive role in every hospital. There’s an old cliche, “it’s your attitude, not your aptitude, that determines your altitude.”

    Well, cliches are cliches for a reason - because there’s wisdom in there.

    Attitude matters.

    Here’s why.

    Why You Should Fix Your Attitude in a Hospital Environment

    As a leader, it’s your responsibility to fix your attitude so that you shine with positivity.

    Being positive all the time - especially in a hospital environment - isn’t easy. But as a leader, it’s your job to inspire others and show positivity whenever you can.

    When you fix your attitude and exude positivity in a hospital environment, your staff members will reflect it. Your staff members will then reflect it on their patients.

    Your attitude can completely change a patient’s (and staff member’s) experience.

    Positive Books Can Nourish the Soul

    There are some great positive books leaders can read that inspire, educate, and nourish the soul. One book, in particular, is called ‘Nobody’s Home’ by Thomas Edward Gass.

    The book tells a story about how Gass grew up with a single mother.

    He went to seminary college, and when he graduated, he decided to travel the world. As he traveled, he lost touch with his mother. After receiving word that she was in her last few days on her deathbed, he returned to spend those days with her. When she passed away, he began working in a nursing home out of guilt and atonement.

    Gass tells the story of the loneliness, friendships, hard work, and laziness of the communities that form in a skilled nursing facility.

    His most profound sentence in the entire book was:

    “Based upon our attitude, we can bring joy or misery.”

    Bring Joy Everywhere You Go

    Working in a hospital isn’t easy. From patient satisfaction to hospital ratings to ensuring employee morale is up, being a leader in health care has its struggles.

    But when you’re a leader, you have to do all you can to promote a culture of positivity. You must lead by example.

    Fix your attitude, and your attitude will reflect on everyone around you.

    Remember: you can bring joy or misery wherever you go.

    To keep a positive attitude, we recommend reading positive books that inspire and educate. We also suggest requesting a copy of our Operation Uplift Team Charter.

    Download the Operation Uplift Team Organization Charter Today

    To empower you in your focus to appreciate, nurture, and support your caregiver heroes, download a copy of Custom Learning’s Operation Uplift Team Organization Charter.

    The charter provides all kinds of best practices to help you bring and create a positive culture where you work. It includes an assessment tool and dozens of best practices to improve morale, attitude, and self-care. It also addresses COVID fatigue and retention and includes a reference library of our Caregiver Heroes videos, TED talks, recommended reading, and more.

    Now let’s go spread kindness care everywhere.

    Please visit our YouTube channel for more information on this topic at https://www.youtube.com/user/Customlearningsue.

    Everyone’s a Caregiver: Providing Education for Healthcare Workers

    Everyone's Caregiver provides education to healthcare workers to improve their patients’ overall experience. We understand the time constraints in today's workplace and have customized microlearning videos to help you gain the necessary skills to be a better, more positive healthcare worker. Contact us today to see how we can help, or click here to learn more.

    Are you interested in patient care? Check out these articles!


  • How to Inspire, Motivate, and Engage Caregivers

    Do you know how to inspire, motivate, and engage your hospital staff members?

    As the workplace is recovering from the pandemic, how do you, as a leader, inspire resilience, agility, teamwork, and positive thinking?

    When the pandemic began, it was evident that all we could do as educators was to get out of the way because healthcare professionals had so much to do.

    During this time, leaders recognized that there was a need to inspire caregivers at every level during these challenging times.

    Here’s how.

    Creating Positive Videos to Inspire, Motivate, and Engage Caregivers

    To inspire your caregivers, record a five-minute video about delivering kindness care to patients, peer care for each other, self-care for yourself, and leadership nuggets of wisdom.

    You can use these videos in different ways:

    • Share a video at a daily meeting or patient experience meeting.
    • Watch the videos and identify habits you like.
    • Create a contest and get points every day if you practice one of those habits.

    Fifteen minutes a day of watching and sharing these videos gives you 90 hours a year to inspire others and be inspired.

    To inspire, motivate, and engage your caregivers, watch positive videos that touch your heart and inspire your soul.

    Listen to people with positive attitudes that inspire you to be better. Think about what inspires you and how you can share that with other people.

    Remember: it takes 21 days to form a habit and 90 days to change a lifestyle. Investing 15 minutes a day watching, listening, and discussing these ideas with your peers gives you 90 hours a year to inspire and be inspired.

    How to access our videos

    You can access these videos in two ways:

    1. Type in “Caregiver Heroes” on YouTube.
    2. Download our “Everyone’s a Caregiver” app and self-register from your smartphone, tablet, or desktop. You’ll have access to these videos anytime, anywhere.

    Just a few noteworthy people who are in these videos include:

    • LeAnn Thieman, co-author of two books
    • Marcus Engel, an inspirational speaker
    • David Irvine

    By creating and watching positive videos, you can inspire your caregivers, which will lead to better patient care. Lead by example and encourage them to have a positive attitude - even when facing challenges.

    Videos that touch your heart and inspire your soul can do so much for you, your team, and your patients. Let’s get inspired today!

    Download the Operation Uplift Team Organization Charter Today

    To empower you in your focus to appreciate, nurture, and support your caregiver heroes, download a copy of Custom Learning’s Operation Uplift Team Organization Charter.

    The charter provides all kinds of best practices to help you bring and create a positive culture where you work. It includes an assessment tool and dozens of best practices to improve morale, attitude, and self-care. It also addresses COVID fatigue and retention and includes a reference library of our Caregiver Heroes videos, TED talks, recommended reading, and more.

    Now let’s go spread kindness care everywhere.

    Please visit our YouTube channel for more information on this topic at https://www.youtube.com/user/Customlearningsue.

    Everyone’s a Caregiver: Providing Education for Healthcare Workers

    Everyone's Caregiver provides education to healthcare workers to improve their patients’ overall experience. We understand the time constraints in today's workplace and have customized microlearning videos to help you gain the necessary skills to be a better, more positive healthcare worker. Contact us today to see how we can help, or click here to learn more.

    Are you interested in patient care? Check out these articles!

  • How to Lead By Example and Model Behavior in a Hospital

    How to Lead By Example and Model Behavior in a Hospital

    Do you know how to model behavior and lead by example? Have you ever wondered why there are certain leaders you just want to follow and do whatever it takes to get their approval?

    If you’re a leader in a hospital, it is critical to lead by example while doing your best to engage your hospital staff members and create patient satisfaction.

    But what is that secret sauce? How does one person influence and motivate others? 

    The secret sauce is showing kindness and care and the relationships you build.

    Strong relationships with hospital staff members help leaders get things done. But how do you model this behavior?

    You Lead By Example

    How you model your behavior determines how people see you. Remember: the speed of the leader is the speed of the team. 

    When you are kind to staff members, patients, and everyone in between, people will notice. Staff members, in particular, will start to model this type of behavior.

    What you know and care about, and what you do and care about, is what your people will do and care about. 

    By showing kindness and care to other staff members and patients alike, you can inspire the best in every employee. When you lead by example and model behavior full of kindness, your staff members will reciprocate this behavior, resulting in overall better staff satisfaction and patient satisfaction.

    If serving is below you, then leadership is beyond you. We need to be servant leaders and examples to the people that we lead. We must truly inspire them to do better. When we model good behavior, it affects everyone around us. It will create better engagement with staff members, which will result in greater patient satisfaction and higher star ratings.

    At the end of the day, kindness always wins. 

    "Example is not the main thing in influencing others. It is the only thing.” 

    Three Things to Consider When You Lead By Example

    When you lead by example, there are certain things you should consider. Here are three things to think about if you are a leader in a hospital.

    1. We are attracted to leaders who model relationship engagement. 
    2. The speed of the leader is the speed of the team. 
    3. Being an example is not the main thing in influencing others. It is the only thing. 

    Download the Operation Uplift Team Organization Charter Today

    To empower you in your focus to appreciate, nurture, and support your caregiver heroes, download a copy of Custom Learning’s Operation Uplift Team Organization Charter

    The charter includes an assessment tool and dozens of best practices to improve morale, attitude, and self-care. It also addresses COVID fatigue and retention and includes a reference library of our Caregiver Heroes videos, TED talks, recommended reading, and more. 

    Our next tutorial in this is “Lead With Purpose.” 

    Now let’s go spread kindness care everywhere. For more information on this topic, please visit our YouTube channel at https://www.youtube.com/user/Customlearningsue

    Everyone’s a Caregiver: Providing Education for Healthcare Workers

    Everyone's Caregiver provides education to healthcare workers to better improve their patient's overall experience. We understand the time constraints in today's workplace and have customized microlearning videos to help you gain the necessary skills to be a better, more positive healthcare worker. Contact us today to see how we can help, or click here to learn more.

    Are you interested in patient care? Check out these articles!

     

  • How to Lead With Purpose and Value

    How to Lead With Purpose and Value

    Do you lead with purpose? 

    Are values and purpose things that you bring with you to work every day to inspire, motivate and encourage other hospital staff members?

    What is all the fuss about values and purpose, anyway? And how important is it for leaders to talk about values and purpose?

    Well, there’s a reason why most successful leaders leverage purpose as such a powerful force for good. Here’s why.

    Why is it So Important to Lead With Purpose?

    When it comes to the patient experience and patient satisfaction, value and purpose trump all.

    "People don't buy what you do. They buy why you do it.”

    —Simon Sinek

    Actions speak louder than words, but the reasoning behind the action always resonates with people.

    Remember: people don't buy action. They buy the reason behind the action. And it is the purpose behind the action that matters.

    We have to remember that a hospital setting isn’t retail. It’s not manufacturing, and it’s not agriculture either.

    In healthcare, we change and save people’s lives every day. We show compassion at the end of people’s lives, and we touch people’s lives. We need to remind people why this is so important. 

    Kindness Care, Everywhere

    Our vision at Custom Learning is: “Kindness care, everywhere.” It is a healthcare leader’s role to remind people not just of this vision but also to stress the importance of creating relationship-based cultures of healing kindness. 

    “When you understand the why any how is possible.”

    —Friedrich Nietzsche

    When we lead with purpose and lead by example, we instill the values of giving. We give to others, and we also help others. That is our purpose as healthcare leaders and healthcare professionals.

    When we give to others, we share our love, kindness, and support. We show others that through kindness, anything is possible. With these core values and concepts in mind, we can empower and support both patients and caregiver heroes every single day.


    Three Key Ideas to Live By in Healthcare 

    Healthcare workers should strive to live by these key ideas every day:

    1. People don’t buy what you do. They buy why you do it. Make sure you make it clear. 

    2. When you understand the why, any how is possible

    3. “We make a living by what we get, but we make a life by what we give.” 

    Download the Operation Uplift Team Organization Charter Today

    To empower you in your focus to appreciate, nurture, and support your caregiver heroes, download a copy of Custom Learning’s Operation Uplift Team Organization Charter

    The charter includes an assessment tool and dozens of best practices to improve morale, attitude, and self-care. It also addresses COVID fatigue and retention and includes a reference library of our Caregiver Heroes videos, TED talks, recommended reading, and more. 

    Our next tutorial in this is “Lead By Wandering Around.” 

    Now let’s go spread kindness care everywhere. For more information on this topic, please visit our YouTube channel at https://www.youtube.com/user/Customlearningsue.

    Everyone’s a Caregiver: Providing Education for Healthcare Workers

    Everyone's Caregiver provides education to healthcare workers to better improve their patient's overall experience. We understand the time constraints in today's workplace and have customized microlearning videos to help you gain the necessary skills to be a better, more positive healthcare worker. Contact us today to see how we can help, or click here to learn more.

    Are you interested in patient care? Check out these articles!

  • How to Recruit, Select and Retain Hospital Staff Members

    How to Recruit, Select and Retain Hospital Staff Members Do you struggle with finding ways to recruit, select, and retain hospital staff members? With the onset of COVID, many hospital staff members have decided to get out of healthcare, while the people remaining in healthcare face overwhelming workloads and stress. Preventing employee turnover is more important than ever.

    It may not be easy to comprehend now, but it is possible to recruit, select, and retain hospital staff members even in today’s environment.

    Here’s how.

    How to Recruit, Select, and Retain Hospital Staff Members

    Stop saying there is no help


    You have to stop saying, “the good help is all gone,” “no one wants to work in healthcare anymore,” “the young people don’t have a work ethic,” or “there’s a shortage.”

    All of that talk is junk. There is help—maybe you had it, and you lost it. Remember: good people don't leave a job. They leave a relationship.

    You have to quit blaming the person. Because as a boss, it is up to you to retain your staff members.

    You need to focus on protecting current—and new—staff members. Here are five ways.

    Clint Maun headshot

    Clint Maun, nationally recognized for his innovative expertise in healthcare consulting, speaking and research, tells us about how to recruit, select, and retain hospital staff members.

    How to prevent employee turnover


    1. Don’t float new help for 30 days. Don’t pull them to different units and float them to another assignment just days later.
    2. Stop the gamers. The people who constantly call in sick or have dead relatives. They pick up shifts when it's to their advantage. They’re the gamers.
    3. Put in place mentors. They must be hand-picked to be a mentor and go through mentor training. The mentor is paid if the new employee stays.
    4. Have seven interactions with the new employee in 30 days. Make a leadership grid of seven managers that will connect with the new employee. Have seven interactions with them in 30 days.
    5. Put leadership rounds on steroids. Check-in with the patients. Check-in with new employees. Ask how they’re doing how you can help. Ask them questions about their lives. Get to know them—both professionally and personally. Show them that you notice them and appreciate them.

    These are just some of the ways you can prevent employee turnover.

    How to select new employees


    Today there’s a process that goes on where people of a certain age believe it’s okay to take five job interviews and go to one, get a job, and ghost the other four.

    To prevent ghosting, get your staff involved in communicating with the applicants before they come in. Have three or four staff members call them up, saying, “we’re looking forward to seeing you. I can’t wait to meet you. We’re so excited you’re coming for an interview.”

    Stop putting it on the HR or recruiting person to keep these people online.

    You may also want to consider interviews at night and on weekends. You should also consider interviews off-site. Some people don’t want anyone to see them come to your healthcare center because they work for the competitors, so you might need to interview them somewhere else.

    Next, you need to use team-based interviews. If you’re hiring a nurse on a unit, the unit manager interviews them, and the unit manager’s boss interviews them. Two peers should also interview them.

    To prevent employee turnover, get your staff involved in the interviews. You need to use behavioral interviewing questions. Instead of loud questions, you need to have pre-planned, set questions.

    Recruiting employees


    You’ve got to do strength-based ads, not weakness-based ads. Stop putting ads on Indeed or social media that say, “wanted: dozens, we’re desperate. We need the following positions.”

    Never let it seem like you are desperate for new hires.

    Your ads need to be strength-based.

    First, interview your HQE. Those are called highly qualified employees. Interview the people who meet the following standards.

    • Been there for at least six months
    • Show up for work
    • Show up on time
    • Have all their in services done
    • Willingly do something extra five times a year
    • Float,
    • Pick up shifts
    • Are on committees

    Get the group together and say, “you guys are good. We do not tell you that often enough. We spend all day long putting grease on the squeaky wheel, and we do not tell you you’re excellent. You are excellent people. We do not tell you that often enough. We are now defining you as highly qualified employees, and I want to ask you one question before you go. Why do you work for us?"

    They’ll tell you all kinds of things. Write it all down, and tell them you’d like them to help you find other people. Let them know that you will instill a big staff referral bonus.

    If you’re struggling with selecting, recruiting, and retaining hospital staff members, the above tips can help you get on the right track, hire the right people, and prevent employee turnover.

    Download the Operation Uplift Team Organization Charter Today


    To empower you in your focus to appreciate, nurture, and support your caregiver heroes, download a copy of Custom Learning’s Operation Uplift Team Organization Charter.

    The charter provides all kinds of best practices to help you bring and create a positive culture where you work. It includes an assessment tool and dozens of best practices to improve morale, attitude, and self-care. It also addresses COVID fatigue and retention and includes a reference library of our Caregiver Heroes videos, TED talks, recommended reading, and more.

    Now let’s go spread kindness care everywhere.

    Please visit our YouTube channel for more information on this topic at https://www.youtube.com/user/Customlearningsue.

    Everyone’s a Caregiver: Providing Education for Healthcare Workers


    Everyone's Caregiver provides education to healthcare workers to improve their patients’ overall experience. We understand the time constraints in today's workplace and have customized microlearning videos to help you gain the necessary skills to be a better, more positive healthcare worker. Contact us today to see how we can help, or click here to learn more.

    Are you interested in patient care? Check out these articles!


  • Leadership and Trust: How to Develop Yourself as a Leader

    Leadership and trust go hand in hand—and a lack of trust is the biggest cost you can have. 

    Everything of value is built on trust. When a business fails, it’s not a leadership issue. It’s not a sales issue. It all comes back to trust. 

    Trust is always the core issue.

    The main thing people ask in health care is, “can I trust you?”

    But what is trust, exactly? And how can a leader use it to hire the right team? Read on to learn more.

    The 8 Pillars of Leadership and Trust

    Trust is a confident belief in a person, product, or organization. When you can confidently trust someone, everything changes. 

    When trust goes up in an organization, output, morale, retention, productivity, innovation, and loyalty all go up. Cost problems, suspicion, and attrition all go down. 

    A lack of trust is the biggest cost a hospital can have. Everything of value is built on trust.

    So how does a leader establish trust with a candidate they want to successfully recruit? It all comes down to eight pillars. 

    Here are the eight pillars of leadership and trust.

    1. Clarity

    People trust the clear, mistrust or distrust the ambiguous. In an interview, the interviewee should be clear. They shouldn’t shift away from the question.

    We have to trust people and move quickly in our Institute. Clarity always wins. Ambiguity and complexity don’t. 

    That’s a problem in many hospitals. 

    When we over-complexify something beyond what is needed, we lose clarity, which loses trust.

    2. Compassion

    Compassion is about showing care for one another. People trust those who care beyond themselves. It’s hard to follow someone and be accountable to someone if we don’t feel like they care beyond themselves. 

    3. Character

    We trust those who do what’s right over what’s easy. Many organizations say they want to have specific values, but instead, they’re incentivized by what they allow.

    Healthcare workers should have a character that is true to their values.

    4. Competency

    We trust those that stay fresh, relevant, and capable. We have to be competent in the area we want to be trusted. We must be continual learners, which means we have to learn constantly.

    5. Commitment

    We trust those that stay committed in the face of adversity. If you think a potential employee will leave at the first chance, you don’t trust them. People who commit themselves to things are people you can trust.

    6. Connection

    Can the candidate connect and collaborate with others? A hospital or organization must have employees who share resources for the betterment of all. 

    We must close the gap and connect. 

    7. Contribution

    Organizations trust results and performance. You can’t just have compassion and character. You have to contribute results. 

    You have to help people and heal people—we have to strive for a good outcome.

    8. Consistency

    Sameness is trusted. The only way to build a reputation is with consistency. 

    Remember: people trust you for what you consistently do. If an employee is consistently late, their employer will trust them always to be late.

    So how do we create a culture of trust as leaders? To develop a culture of trust, we have to focus on leadership development.

    Hiring the right team is one thing—you must also focus on developing yourself as a leader to create that culture change.

    Read on to learn more about developing your leadership skills to build trust and transformation in the workplace.

    The 7 Components of Leadership Development

    These seven steps can help create a culture change and develop you as a leader.

    1. Whatever you’re trying to do has to be aligned with the core strategy

    It has to be aligned, but you also have to show that alignment. For example, if one corporate initiative changes your HCAHPS score, you must show how the trust will help do that. 

    Whatever an organization does must align with its core initiatives, strategies, and values. 

    2. Senior leaders must champion each initiative

    If there’s no buy-in from somebody that is a senior leader, earning and development won’t last. 

    3. You have to reinforce your strategy consistently

    There must always be a process or a way for reinforcement to happen. You have to build your organization on trust, which you must reinforce.

    If you want to effect change, you have to have a way to reinforce that consistently. 

    4. You have to provide a safe environment

    You must give people a space to challenge and question the things around them. People must feel safe to be critical thinkers.

    5. In culture change, there has to be a component of live or virtual interaction

    People have to have a space where they can interact with others. You can’t just have online training and have employees go step-step-step—on their own without the possibility of responding to a live human expert or coach.

    In learning and development, we know that the best way is in-person. The second best is virtual, and the third-best is hybrid.

    6. Your initiatives have to be actionable today

    If employees don’t see that the initiatives you’re putting out are actionable tomorrow morning, then culture change won’t happen. Because what do we know? Organizations don’t change. 

    Teams don’t change—only individuals change. When we can help an individual change, we can see a team change—and then finally, we can see an organizational change.

    But it all starts with one individual. 

    7. Whatever you roll out has to help the organization and the individuals

    As mentioned above, anything you roll out should help individuals.

    Learning, development and culture transformation should help people as individuals—whether a nurse, a physician, an HR director or any other role.

    It has to help the organization, but it also has to help the individual. 

    Leadership and trust play critical roles in healthcare. Without trust, you cannot work as a team in a cohesive unit. By following the above seven steps to culture change and following the eight pillars of leadership and trust, you can be on your way to hiring successful individuals and creating a team that can create a five-star patience experience.

    Everyone’s a Caregiver: Providing Education for Healthcare Workers

    Everyone's a Caregiver provides education to healthcare workers to improve their patients' overall experience. We understand the time constraints in today's workplace and have customized microlearning videos to help you gain the necessary skills to be a better, more positive healthcare worker. 

    We provide live training and speaking at events to help hospitals improve employee engagement and their patients' overall experience.

    Contact us today to see how we can help, or click here to learn more.

    Please visit our YouTube channel for more information on this topic at https://www.youtube.com/user/Customlearningsue


    Are you interested in patient care? Check out these articles!

  • Show Employee Appreciation by Noticing, Recognizing, and Appreciating

    Do you know how to show employee appreciation?

    Studies tell us that the number one reason people quit their jobs is because they don't feel valued, appreciated, or recognized.

    So how do you address the desire by most employees to feel needed, noticed, and known?
    "There's no limit to what you can accomplish if you don't care who gets the credit.” - President Reagan

    As a leader, your role is not to take credit for the work. It's to acknowledge people who do.

    4 Ways to Practice Employee Appreciation


    There are so many things you can do as a leader to practice employee appreciation. Here are four of them.

    1. Be timely. Show appreciation right away. Don't save it up for the Christmas party - acknowledge people when you see them doing something good.
    2. Be spontaneous. If you're walking down the hallway and you notice a nurse being nice to a family member, point it out to them!
    3. Be specific. Saying "everybody did a good job" doesn't count. Instead, say something like, "the way everybody got together and organized that test drive-through in 24 hours was amazing.” Now that's a compliment!
    4. Gear it towards the individual. Acknowledge each employee differently.

    Get to Know Your Employees


    Get to know your employees by being curious about them.

    When you get to know your employees, you can show appreciation for them in ways that will resonate with them.

    On page 3 of our Uplift Charter, there is a “my list” form. We recommend giving this out to every new hire because it asks questions like "what are your favorite sports?"

    Answers to simple questions like these help you get to know each employee on a more personal level.

    When you get to know employees, you can show appreciation towards them by honoring them with something that matters to them, which is a great way to inspire the best in every employee.

    For example, if you know that one employee loves baseball, you can acknowledge them for something they’ve done by giving them a baseball cap or jersey. If they're bowlers, give them bowling ball polish or bowling ball passes. Give them something that they can use.

    We need to appreciate the uniqueness of every individual.

    Writing thank-you notes has always been a great way to appreciate your people. What I recommend you do is mail it to their home, so when they're opening their mail and their bills, there'll be that little gift from an angel, from you.

    Always remember the Greatest Management Principle: What gets recognized and rewarded gets repeated.

    To summarize what you should take away from this article about employee appreciation, remember these six things:

    1. There's no limit to what people can accomplish if you don't care who gets the credit.
    2. The reason people leave jobs is because they don't feel appreciated.
    3. Practice the four attributes to notice and appreciate.
    4. Get to know your employees.
    5. Send thank you cards to people's homes
    6. The Greatest Management Principle: "what gets recognized and rewarded gets repeated.”

    Download the Operation Uplift Team Organization Charter Today


    To empower you in your focus to appreciate, nurture, and support your caregiver heroes, download a copy of Custom Learning’s Operation Uplift Team Organization Charter.

    The charter includes an assessment tool and dozens of best practices to improve morale, attitude, and self-care. It also addresses COVID fatigue and retention and includes a reference library of our
    Caregiver Heroes videos, TED talks, recommended reading, and more.

    Now let’s go spread kindness care everywhere. For more information on this topic, please visit our YouTube channel at https://www.youtube.com/user/Customlearningsue.

    Everyone’s a Caregiver: Providing Education for Healthcare Workers


    Everyone's Caregiver provides education to healthcare workers to better improve their patient's overall experience. We understand the time constraints in today's workplace and have customized microlearning videos to help you gain the necessary skills to be a better, more positive healthcare worker. Contact us today to see how we can help, or click here to learn more.

    Are you interested in patient care? Check out these articles!

  • The 12 Imperatives of Caregiver Inspiration

    What would be the value if you could learn the 12 imperatives of caregiver inspiration and do it all in ten minutes or less?

    Caregiver inspiration is all about inspiring others and leading by. If you’re interested in the 12 different ways to provide caregiver inspiration, you’ve reached the right place.

    Here’s everything you need to know about inspiring the caregivers and the hospital staff members around you.

    The 12 Imperatives of Caregiver Inspiration


    1. Inspire 5-Star Patient Kindness


    Inspire patient kindness by telling stories of your contribution to others that go above and beyond.

    When you tell a story, it captures people’s imagination. It’s possible, supportive, and can help them through difficult times.

    2. Selflessness


    One question that will guarantee your role as an inspirational leader is: “am I more concerned about myself or others?”. When you’re concerned about yourself, it’s about ego, but when you’re concerned about others, it’s selfless.

    When you show concern about others, you focus on service to others.


    3. Your Staff Members Are Stars


    If you want your people to perform like stars, you must first help them see themselves as stars. You must believe in them. You must bring out the confidence of people who struggle with low self-esteem.

    Show them that you care about them and believe in them.

    4. Lead By Example

    “Example is not the main thing in influencing others. It is the only thing.”

    5. Lead WIth Purpose


    People want to know ‘the why’ behind ‘the how.’ You need to stand up for your values and your beliefs and do just that - lead with purpose.

    6. Lead By Wandering Around


    Find time every day as a leader to check in with your people. Be curious about how they’re doing. Ask them questions about their lives and be there for them.

    Be a brilliant conversationalist by listening to them and talking about their lives.

    7. Notice, Recognize and Appreciate

    The number one reason people leave their jobs is that they don’t feel valued and appreciated.

    Remember, things that get recognized and rewarded get repeated.

    8. Embrace Humor in the Workplace


    The team that plays together stays together. The more we can create sticky, humorous relationships between colleagues, the better.

    9. Lead Inspiring Meetings

    Always open meetings with good news.

    Have everybody share something positive that has happened in their lives, personal or professional.

    End every meeting with ‘good of the patient.’ Invite people to share the best idea or insight that will enhance service to the patient.

    10. Have a Good Attitude


    “Based upon our attitude, we can bring joy or misery.” Be positive, and your staff members will be positive too.

    11. Perpetually Motivate Your Caregiver Heroes


    Motivate your caregivers. Have them create five-minute videos about what inspires them.

    12. “We cannot do all the good the world needs, but the world needs all the good that we can do.”


    Caregiver inspiration is about trying to do good. Always.

    Download the Operation Uplift Team Organization Charter Today

    To empower you in your focus to appreciate, nurture, and support your caregiver heroes, download a copy of Custom Learning’s Operation Uplift Team Organization Charter.

    The charter provides all kinds of best practices to help you bring and create a positive culture where you work. It includes an assessment tool and dozens of best practices to improve morale, attitude, and self-care. It also addresses COVID fatigue and retention and includes a reference library of our Caregiver Heroes videos, TED talks, recommended reading, and more.

    Now let’s go spread kindness care everywhere.

    Please visit our YouTube channel for more information on this topic at https://www.youtube.com/user/Customlearningsue.

    Everyone’s a Caregiver: Providing Education for Healthcare Workers


    Everyone's Caregiver provides education to healthcare workers to improve their patients’ overall experience. We understand the time constraints in today's workplace and have customized microlearning videos to help you gain the necessary skills to be a better, more positive healthcare worker. Contact us today to see how we can help, or click here to learn more.

    Are you interested in patient care? Check out these articles!

  • The Great Resignation

    The Great Resignation Are you experiencing “The Great Resignation?”

    In the face of COVID, nurse burnout, and fatigue, many hospitals currently face staff shortages due to staff resignations.

    Nurses are leaving for various reasons—whether they do not feel valued by their managers, think that there is a lack of a sense of belonging or anything in between.

    I spoke with Bev Kaye, best-selling author of “Up is Not the Only Way: Rethinking Career Mobility,” about the Great Resignation and how it affects hospitals all around North America. We discussed navigating the turbulent waters caused by the pandemic and culture change.

    How to Navigate the Great Resignation During Turbulent Times


    Over 20 million people quit their jobs in the second half of 2021. Fifty-two thousand healthcare professionals were quitting a month.

    Why are people quitting? And how do you fix it?

    There are three main reasons why people quit their jobs:
    1.  They do not feel valued by their organization.
    2.  They do not feel valued by their managers.
    3.  There is no sense of belonging to the organization.

    What Keeps People in an Organization?


    Instead of asking why people leave jobs in exit interviews, Bev came up with an outstanding solution: ask why they stay.

    These are the top reasons people stay with their employers:
    1. Development and growth
    2. Learning and growing
    3. Relationships with management and colleagues
    4. Culture
    Understanding why people stay is critical to success in the recruitment, selection, and onboarding process.

    Employees want to learn. They want to be challenged and have the opportunity to have someone mentor them. Knowing that there is an opportunity for growth is a huge reason people stay in their jobs.

    If there is no room for opportunities, growth, or learning, people leave. The Great Resignation begins.

    The Value of Mentors


    According to Bev, you have a better chance of keeping an employee if someone within the organization mentors them.

    It’s harder to walk away or leave when someone looks out for you.

    Creating a formal mentoring relationship is also a reward and positive acknowledgment for the mentor. For a mentor, it’s an honor to have someone that listens to them. The problem with that is that mentoring is typically reserved for high-potential individuals. Mentoring should be available to everybody.

    Acknowledge and Listen to the Little Things


    Employees leave because they feel like they aren’t appreciated, understood, or respected.

    Listening is critical in a healthcare setting.

    Bev suggests listening to employees. And a part of listening to employees is noticing the little things. Acknowledging the little things with employees can go a long way for staff happiness.

    Saying that you noticed a quick interaction with a patient could speak volumes to an employee—and it takes under a minute to say that.

    Culture: The Biggest Barrier


    Culture is the most significant factor that affects an employee’s decision about whether they want to stay or leave.

    When you start to build a culture of caring—a culture that listens, acknowledges, and asks questions, you can lift people up. All of these things create a culture that makes people want to stay.

    Having that touch of caring—asking a staff member how they’re doing or how their family is doing—can be a healing touch.

    Drive Success By Asking Questions


    The best way to drive success is to ask questions.

    Ask a question and wait for the answer. When the answer comes, delve into that answer and ask a second question. Go deeper.

    Ask questions like:
    • Why did you join this organization?
    • Is it still delivering what you thought it would?
    • When was the last time you thought, “I love my work?”
    • Where were you?
    • What were you doing?
    • Who were you with at the time?


    Asking the right questions can boost employee morale and make staff members feel appreciated. Every answer helps you get to know each employee a little bit more. Inspire and motivate your employees by showing them that you care. By listening, acknowledging, and asking questions, we can put an end to the Great Resignation.

    Everyone’s a Caregiver: Providing Education for Healthcare Workers


    Everyone's a Caregiver provides education to healthcare workers to improve their patients' overall experience. We understand the time constraints in today's workplace and have customized microlearning videos to help you gain the necessary skills to be a better, more positive healthcare worker.

    We provide live training and speaking at events to help hospitals improve employee engagement and their patients' overall experience.

    Contact us today to see how we can help, or click here to learn more.

    Please visit our YouTube channel for more information on this topic at https://www.youtube.com/user/Customlearningsue.

    Are you interested in patient care? Check out these articles!

  • The Secret to Inspiring the Best in Every Employee

    Inspiring Employees is the Secret to a Hospital’s Success

    Inspiring employees is one of the best ways hospital staff members can ensure five-star service and great patient reviews.

    But how do you do that?

    It can be extremely difficult working in a hospital environment, particularly in today’s world. Most hospital staff members are experiencing burnout from COVID, and some staff members aren’t even getting the support they need from their leaders.

    The best way to get great employee engagement is to do it through your leadership. Inspiring employees is one of the most important things a leader in a hospital can do - but it’s not easy.

    How do you motivate employees who lack confidence and self-esteem?

    The answer may surprise you!

    Inspiring Employees is the Answer

    We all have crosses to bear, and for about 80% of us, it’s low self-esteem and constantly questioning and doubting our judgment and abilities. 

    “Love what you do, and you’ll never work another day of your life.”

    A lot of hospital staff members appreciate the privilege of serving others. They’re life-savers, and they work very hard, but not everybody loves their job or themselves, and that’s why we need leaders to do their best to inspire their employees. 

    If you want your people to perform like stars, you must first help them see themselves as stars. By inspiring employees, you can motivate them to live up to your positive expectations.

    By showing employees affirmations and demonstrating great values and behaviors, you can inspire them to grow, develop, and do their jobs to the best of their abilities. You can inspire them to love their jobs.

    A great leader helps improve an employee’s values, behaviors, professional habits, and practices. A great leader shows their employees the value they bring to their job. 

    A great leader believes in their people.

    Believe in Your People

    Hospital staff members are exposed to so much negativity. They need positive affirmations to help them get through their days. They need a leader who can inspire them through their actions.

    Here are tips on how to inspire employees:

    1. Love what you do, and you’ll never work another day in your life. 
    2. The challenge is not everybody loves their job or themselves, which is why we need you. 
    3. If you want your people to perform like stars, you must first help them see themselves as stars. 

    Download the Operation Uplift Team Organization Charter Today

    To empower you in your focus to appreciate, nurture, and support your caregiver heroes, download a copy of Custom Learning’s Operation Uplift Team Organization Charter

    The charter includes an assessment tool and dozens of best practices to improve morale, attitude, and self-care. It also addresses COVID fatigue and retention and includes a reference library of our Caregiver Heroes videos, TED talks, recommended reading, and more. 

    Now let’s go spread kindness care everywhere.

    For more information on this topic, please visit our YouTube channel at https://www.youtube.com/user/Customlearningsue

    Everyone’s a Caregiver: Providing Education for Healthcare Workers

    Everyone's Caregiver provides education to healthcare workers to better improve their patient's overall experience. We understand the time constraints in today's workplace and have customized microlearning videos to help you gain the necessary skills to be a better, more positive healthcare worker. Contact us today to see how we can help, or click here to learn more.


    Are you interested in-patient care? Check out these articles!