ED Blueprint for Success

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Our Mission

A comprehensive assessment of Emergency Department policies,
procedures and processes with a step-by-step implementation
blueprint to achieve a breakthrough in patient satisfaction

Mission

A comprehensive assessment of Emergency Department policies,procedures and processes with a step-by-step implementation blueprint to achieve a breakthrough in patient satisfaction

You will learn how to:

  • Collaborate with the CLS Implementation Specialist to conduct an objective, comprehensive assessment of current ED policies, procedures and processes
  • Engage ED staff, management and physicians to constructively contribute in identifying barriers and corresponding opportunities for improvement
  • Utilize a systematic assessment of key ED operating and financial metrics in order to target opportunities for rapid-cycle improvement
  • Effectively utilize the CLS external coach’s recommendation and successfully
  • implement an action plan to significantly reduce throughput time and enhance the patient’s experience
  • Network with ED management from other CLS hospitals and share best practice experiences at the annual HealthCare Service Excellence Conference

Deliverables:

  • Consultation on an Emergency Department Best Practice Gap Analysis
  • Documentation review to assess current culture, understanding and commitment of organization to increased patient satisfaction
  • 1.5 days on-site to conduct focus groups, stakeholder interviews, and ED discovery shopping to assess areas for process improvement
  • Customized post-assessment blueprint outlining operational improvement opportunities
  • Two complimentary HealthCare Service Excellence Conference Registrations

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