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Change Your Culture…

or be Doomed to Repeat the Past!
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Our Mission

The New Role of the Healthcare Administrator in
 Becoming an Employer and Provider of Choice

Mission

The New Role of the Healthcare Administrator in Becoming an Employer and Provider of Choice

You will learn how to:

  • How to define the benefits of becoming an Employer and Provider of Choice.
  • The three vital change-leadership strategies necessary to create a long-term, sustainable competitive advantage.
  • How to effectively sell change and create ownership at every level.
  • To understand the impact of a disengaged workforce using the Worker Attitudes/Values profile.
  • How to use the 12 Pillars of an Employer & Provider of Choice as a framework for cultural transformation.
  • How to empower frontline staff to be champions of service excellence.
  • How a new breakthrough training and implementation process, “The Service Excellence Initiative™”, achieved a dramatic, measurable change in the first 100 days.
  • Eight breakthrough recommendations to assess and transform your culture NOW!

Seminar Attendees Say it best

“Sells points of importance, provides tools to implement suggestions, very motivational to change initiative, provide real life examples.
Shelby Fisch, Director
Cdn. College of Health Service Executives
It wasn’t “fluff” – which I’ve experienced in a lot of these types of presentations. The in-depth examples & answers to questions demonstrate that he had actually made change happen.
Angie Heydon, Senior Advisor
Cdn. College of Health Service Executives
“I hope this letter captures my enthusiasm for our “Journey to World-Class Patient Satisfaction.” For us, it has been a sound business decision and it has improved patient satisfaction and employee morale and changed our culture
David B. Tillman, MD, President and CEO
Motion Picture Television Fund