The Service Excellence program is a structured approach to developing leaders and engaging frontline personnel to improve the patient and employee experience. The concepts are well grounded in servant leadership and LEAN thinking. CLS provides all the tools, materials, best practices, implementation specialists and support needed to successfully pull organization performance to the highest level. You could spend many years developing this system on your own, or you could ask CLS for assistance... I did, and we have no regrets.
David Sokawetz, Director of Quality
Middle Park Medical Center