Patient Centered Clinic Mastery Series
Q
What would it mean to your patients, family, and community if every clinic employee was a patient relationship expert?
A
Invaluable!
Patient Centered Clinic
Educate, engage and empower everyone to provide a world class, compassionate patient experience in just one hour a month for 8 months.
Learn more about the value and impact of this powerful, proven frontline education program by participating in a special live introductory webinar The Power of HCAHPS Frontline Education & Engagement by Brian Lee.
The only thing worse than training an employee and having them leave, is to not train them, and have them stay – Zig Ziglar
The Everyone’s a Caregiver® Mastery
Series Patient Centered Clinic Includes:
50 Patient Experience Skills:
- 10 Getting Timely Access (1 webinar)
- 22 Responsive, Helpful Office Staff (3 webinars)
- 13 Physician/Provider Communication & Overall Rating (2 webinars)
- 5 Care Coordination/Follow-up (2 webinars)
Each webinar includes:
- A downloadable learning guide
- Step-by-step DO IT implementation recommendations
The series is equally valuable and relevant for your:
- Physicians
- Advanced Care Practitioners
- Medical Office Staff
- Nurses
- Clinic Management
Eight high impact webinars presented by acclaimed authors
Brian Lee, CSP
Michael Klein, MD
Janet Craig, MD
Bruce Lee
Jean L. Eaton
Don’t worry, be happy…
If anyone misses a scheduled webinar, they can access the Everyone’s a CaregiverMastery Series most recent videos for two full weeks following the premiere of that webinar.
Webinar Attendees Say it Best
Jeff Smith, PD, Director of Process Improvement
Harrisburg Medical Center