HCAHPS LEAD Plan

Leadership

Execution

Accountability

Discipline

Our Mission

A step-by-step, achievable, time-sensitive plan to improve
and sustain patient experience scores

Mission

A step-by-step, achievable, time-sensitive plan to improve and sustain patient experience scores

Deliverables:

  • HCAHPS Breakthrough Webinar Series Library
    • 12, 1-2 hour webinars, each focused on a specific HCAHPS Domain
    • Presented as a library so it can be scheduled monthly at your convenience
  • HCAHPS LEAD™ Plan Launch:
    • Program Coordinator & Domain Owners orientation of roles and expectations
    • Everyone’s a Caregiver Micro-Webinar System review with the Program Coordinator
    • Provide ongoing coaching as required
  • Everyone’s a Caregiver Micro-Webinar System
    • This App is a series of 96 bite-sized, 3-12 minute webinar modules that can be accessed via a smart phone, tablet, or computer
  • Customized web portal consisting of:
    • All tools needed for the HCAHPS LEAD™ Plan, including Micro-Gap Analysis, Close-the-Gap Coaching Tools, Advertising Posters, etc.
    • HOPE™ Plans consisting of HCAHPS Domains and Ancillary Departments
    • All resources needed to conduct the 12 HCAHPS Breakthrough Webinars

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