Our System

Engage - Empower - Transform


Engage patients, caregivers, and providers through a robust CareSay™ Suite platform of ten digital listening and response improvement solutions.



Empower caregivers at every level through the Everyone's a Caregiver® Micro-Webinar System, to deliver a five-star patient experience.



Transform your culture and create a DNA of healing kindness through our dynamic Service Excellence Initiative™ live training experience.

Change Your Culture and Transform your Patient Experience!

A dysfunctional culture is the single greatest barrier to a healthcare organization’s effort to provide a truly great, world-class patient experience.

Custom Learning Systems is recognized as a leading expert in helping organizations transform their service delivery by creating a 5-star culture of healing kindness and accountability throughout the entire house.

We achieve this through dynamic keynote presentations, comprehensive educational initiatives both in person and digitally, to improve patient satisfaction through employee engagement, a vibrant HCAHPS Webinars, and thoughtful, personalized coaching and consulting.

For over 35 years, hundreds of healthcare organizations began their journey to excellence in patient satisfaction by picking up the phone and contacting us directly.



Reimagining Healthcare Engagement Live Stream Summit

Refreshing the Workplace Through Resilience, Agility and Kindness

Join our Live Stream Summit on June 8, 2021


HealthCare Service Excellence Conference

If there is a single word to overcome all the practical, cultural challenges to improving the patient experience, it's "engagement". Discover for yourself an implementable prescription for frontline, leadership, and patient engagement at this year's conference!

Join us for the HealthCare Service Excellence Conference on November 8 - 10, 2021 at the Hilton La Jolla Torrey Pines in La Jolla, CA. Put it on your calendar today!

Nominate Your Caregiver Hero Today



Caregiver Heroes Hall of Fame Recognition

2020 will be one of those years that we will remember for the rest of our lives. Some of those memories stem from how your healthcare professionals have demonstrated their strength, determination, and compassion through the way they have cared for your patients and each other during these challenging times.

On June 8, 2021 during our HealthCare Service Excellence Pre-Conference Live Stream Summit, we will be recognizing 1 Caregiver Hero from each organization participating in that event.

Here’s where you come in:

  • Within your organization:
    • Have your people nominate as many Caregiver Heroes as they like with a short explanation of why they are being nominated
    • Recognize all Caregiver Heroes that are nominated with a special coffee break, dessert reception, or luncheon and Board recognition
    • Have everyone vote on one Caregiver Hero from all the nominations
    • Submit that one Caregiver Hero to Custom Learning Systems by Wednesday, May 19, 2021 for additional recognition by clicking ‘Nominate Now!’ below
  • No later than Wednesday, May 19, 2021 please provide:
    • Name and title
    • Headshot
    • A 100-200 word description on why they have been selected as the Caregiver Hero
    • Name of the nominator
  • On June 8, 2021
    o All Caregiver Heroes that have been submitted to Custom Learning Systems will be recognized during our special HealthCare Service Excellence Pre-Conference Live Stream Summit