Our System

Engage - Empower - Transform
ENGAGE

ENGAGE

Engage patients, caregivers, and providers through a robust CareSay™ Suite platform of ten digital listening and response improvement solutions.

EMPOWER

EMPOWER

Empower caregivers at every level through the Everyone's a Caregiver® Micro-Webinar System, to deliver a five-star patient experience.

TRANSFORM

TRANSFORM

Transform your culture and create a DNA of healing kindness through our dynamic Service Excellence Initiative™ live training experience.

Change Your Culture and Transform your Patient Experience!

A dysfunctional culture is the single greatest barrier to a healthcare organization’s effort to provide a truly great, world-class patient experience.

Custom Learning Systems is recognized as a leading expert in helping organizations transform their service delivery by creating a 5-star culture of healing kindness and accountability throughout the entire house.

We achieve this through dynamic keynote presentations, comprehensive educational initiatives both in person and digitally, to improve patient satisfaction through employee engagement, a vibrant HCAHPS Webinars, and thoughtful, personalized coaching and consulting.

For over 35 years, hundreds of healthcare organizations began their journey to excellence in patient satisfaction by picking up the phone and contacting us directly.

Conference

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HealthCare Service Excellence Conference

 Join us at the Rosen Centre, in Orlando, Florida on November 13 – 15, 2023, 
for the 23rd Annual HealthCare Service Excellence Conference 

Conference Sponsors

Click on the Sponsor Logo's below to see more details

Survey Solutions
The Hebets Company
PDMI
PDMI
Access TeleCare
Rural Health Specialist
PMC
PMC
The Compliance Team
Next Element
Doctors Without Quarters
Doctors Without Quarters

Past Conference Highlights