Dysfunctional Cultures Are Expensive.

A dysfunctional culture poses the most expensive obstacle to a healthcare organization’s goal of delivering an exceptional 5 Star patient experience. That’s why, for over 40 years, we provide proven coaching, training, and consulting that brings about the lasting change and breakthroughs you’re looking for.

Let us help resolve:

  • Low morale from overworked staff
  • Patients get inferior care
  • Danger of closure keeps everyone on edge
  • Low patient experience scores has your patients going somewhere else
  • High costs equals lower margins
  • Great staff members are leaving

Become the Provider of Choice with a 5 Star Reputation

We have collaborated with some of the largest healthcare systems in North America, guiding them from low employee engagement and patient scores to achieving 5 Star recognition as top regional and national performers.

Trusted by these Healthcare providers

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We believe in elevating the quality of care to a
5 Star level through coaching, training and consulting that increases employee engagement.


Proven Coaching, Training Programs and Tools

Organizations have attained genuine and lasting organizational transformations through our coaching and training programs.


Industry Leading Learning Conferences

We organize the industry's Annual HealthCare Service Excellence Conference which boasts an extraordinary 4.95 rating among attendees.



For over 40 years, our Founder and CEO, Brian Lee and his team have collaborated with 550+ healthcare organizations.


Our Experts are Former Hospital CEO’s

A unique asset to our Executive Coaching team is their past experience as CEO’s of Hospitals and Clinic Networks who understand your challenges first-hand.

What other healthcare system stakeholders say...

I have never worked with a consulting organization that I felt was so committed to our success. From the staff at the home office to the implementation specialist in the field, they go the extra mile to make sure the client has every opportunity to succeed. They live what they teach.
Our partnership with CLS has brought many rewards, ranging from our improvement in HCAHPS scores to our team's enthusiasm around service. I was uncertain how a program that focused on frontline leadership would function, but have found it to work in an exceptional manner. Seeing our team grow, learn and improve is a personal pride moment for me as a leader.
The CLS Hospital of Choice was the catalyst to getting us where we always knew we could be. It taught our organization how to teach out staff to be the high level organization we always wanted to be. It improved our image, the type of employee we have, and most importantly, helped us deliver the care that our patients deserve.

How to get started on your 5 Star transformation


Tell us
about you

Let us understand
you better


Attend a

Explore our services through an online keynote or a 2-Day Onsite visit that provides the steps needed to improve.


Experience the breakthrough

Achieve a significant shift in patient experience and employee engagement to propel you forward.



Satisfaction Guaranteed: How To
Satisfy Every Customer, Every Time!

Unlock unparalleled success with this must-have ebook! Packed with invaluable insights, it guarantees to revolutionize your healthcare organization.

  • Maximize hourly job satisfaction
  • Boost your bottom line by 3.5%+
  • Cut operating & admin costs and lower staff turnover
  • Decrease advertising expenses
  • Enhance customer retention
  • More!


Memorial Hospital’s Journey to a
5 Star Culture of Healing Kindness

Start your journey to a 5 Star patient experience that
earns patient loyalty and grows your reputation as
a healthcare provider of choice