A dysfunctional culture is the single greatest barrier to a healthcare organization’s effort to provide a truly great, world-class patient experience.

Custom Learning Systems is recognized as a leading expert in helping organizations transform their service delivery by creating a 5-star culture of healing kindness and accountability throughout the entire house.

We achieve this through dynamic keynote presentations, comprehensive educational initiatives both in person and digitally, to improve patient satisfaction through employee engagement, a vibrant HCAHPS Webinars, and thoughtful, personalized coaching and consulting.

For over 35 years, hundreds of healthcare organizations began their journey to excellence in patient satisfaction by picking up the phone and contacting us directly.