Patient Satisfaction: Why It’s Important For You and Your Patients

Did you know that patient satisfaction not only helps patients recover, but also enhances employee morale and even creates job security?

It's also a huge factor for a hospital's well-being

When a hospital has great client satisfaction, it improves every aspect of the hospital - from the hospital’s community, to patient happiness, to the well-being and mental health of hospital staff, and more. When the patients are happy, the employees are happy, and vice-versa. This results in a positive environment that helps make hospitals more competitive, and ultimately, more profitable.

Client satisfaction is so much more than just providing great care. It’s the right thing to do.

In healthcare, patient satisfaction is often a good indicator of the quality of care that is provided. Not only does it affect patient retention, but it also affects clinical outcomes, medical malpractice claims, and more.

Here are a few reasons why patient satisfaction is so important, and how you can do a part in providing great healthcare to improve client satisfaction.

What is Your Personal Mission?

When it comes to patient satisfaction, what is your personal mission?

One of your core and true missions should be to provide loving and compassionate care for every patient with no exceptions.

Patient satisfaction is an indicator of the type of treatment a patient is receiving and how well they are being treated. It is also an indicator of how satisfied the patient is about the treatment they are receiving. This measure of care quality gives us valuable insights into aspects of our job and allows us to understand the effectiveness of our care as well as of our own level of understanding.

When it Comes to Client Satisfaction, Personal Engagement is No Longer an Option

“It doesn’t take an instant more, or cost a penny more, to be empathetic than it does to be indifferent.”
- Brian Lee

Personal engagement is no longer an option. Without it we can improve the patient experience, clinical outcomes, hospital readmissions, hospital-acquired infections, and more.

It is crucial that we use personal engagement in our work to increase patient satisfaction and get the results we want.

If you do not use personal engagement every day, patients will not comply as they should. A lack of personal engagement and empathy does not provide a safe place for patients. If we don’t personally engage ourselves in work, patient satisfaction will go down.

The Right thing to Do

Being personally engaged with your patients is the right thing to do.

Our own personal engagement is evidence of our desire to serve others and to help others. Patient satisfaction not only improves a patient’s stay, but it also enhances job satisfaction for the staff treating these patients.

There are many reasons why patient satisfaction is important, and there are many reasons why we should try our absolute best to improve patient satisfaction. Here are some reasons.

  • Our community deserves it
  • It makes patients happier
  • Enhance job satisfaction and employee morale
  • Creates job security
  • Helps us grow our market share
  • Makes us more competitive
  • Makes us more profitable
  • It’s the right thing to do.

Never Underestimate the Importance of Patient Satisfaction

Patient satisfaction is one of the most important parts of health care.

It is important for a number of reasons. Not only is it important from a business standpoint, but it also improves a patient's life and health. Patient satisfaction attracts new patients, builds loyalty, improves clinical outcomes, and even minimizes the risk of litigation.

Patients who are satisfied with their health care are more likely to tell others about their experience. They are also more likely to come back to the same facility.

To improve customer satisfaction, be sure to focus on:

  • Reducing wait times
  • Learning technology
  • Fostering communication
  • Giving patients the option of filling out a satisfaction survey at the end of their stay

Our ‘Do it’ Recommendations

1. Write down 3 reasons why customer satisfaction is important to you.

2. Seek every opportunity to proudly share these reasons with your patients and team members.

Everyone's a Caregiver provides education to healthcare workers to better improve their patient's overall experience. We understand the time constraints placed in today's workplace and have customized microlearning videos that can help you gain the skills you need to be a better healthcare worker. Contact us today to see how we can help, or click here to learn more.