How to Improve Your Hospital Ratings Using the Star Struck Factor
Hospital ratings are vital to a hospital’s success.
Do you know your hospital’s rating? If you don't, it's time to step up your game and learn about the “Star Struck Factor.”
The Star Struck factor focuses on improving the patient experience in a hospital.
The patient experience is more important now than ever before. The COVID-19 pandemic instilled a lot of fear into people. As a result, many people now avoid going to hospitals altogether for fear of catching the virus, which is why it is crucial to start using the Star Struck Factor to reignite caregiver engagement and create a five-star experience.
How to Improve Your Hospital Ratings
A study done by the Alliance of Community Health Plans says that 42% of consumers feel uncomfortable going to a hospital for in-person medical treatment.
These statistics show us that now is the perfect time to reignite engagement and get hospital ratings up.
“You can’t go back and change the beginning, but you can start where you are and change the ending.”
It’s time to regain lost ground and focus on growth. It’s time to set goals - and achieve them.
Goals are one thing, but what systems do you have in place to achieve those goals?
Focus On the Patient Experience
To improve hospital ratings, hospital staff members have to focus on the patient experience.
The patient experience is an essential part of patient care. By focusing your attention on the patient experience and patient engagement, you can hit that Star Struck Factor. You can also start getting hospital referrals, which will only help boost your ratings.
To get good hospital ratings, you have to understand how patients evaluate a hospital's care. What factors are they taking into consideration?
When a survey asks patients to rate the skill of the nurse or physician they dealt with, what do patients evaluate? What do they know about a doctor’s or nurse’s skills?
Patients focus on if a nurse or doctor was kind to them and if they showed interest.
The patient will never forget how they FELT about the experience. Was the doctor responsive? Did the nurse read the chart in advance? These are all small things that play a critical role in the patient experience.
Ask yourself this: What does the patient remember or understand better - the clinical treatment or their experience?
The answer to this will always be their personal experience.
When it Comes to Patient Care, Someone is Always Watching.
Not only is the patient watching you, not only is the center for medicare asking you to survey your patients, but the whole world is watching you.
There are now 18 websites that report your scores or allow patients to rate you. These websites get a million visitors a day. So your doctors’ ratings are there, and your hospital’s ratings are there as well.
It’s time to focus on the patient experience and patient care. Your hospital ratings depend on it.
Now let's go spread Kindness Care, Everywhere!
Everyone’s a Caregiver: Providing Education for Healthcare Workers
Everyone's Caregiver provides education to healthcare workers to better improve their patient's overall experience. We understand the time constraints placed in today's workplace and have customized microlearning videos to help you gain the skills you need to be a better, more positive healthcare worker. Contact us today to see how we can help, or click here to learn more.
For more information on this topic please visit our YouTube channel at https://www.youtube.com/user/Customlearningsue
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