Resources

We've created a proven process for enabling healthcare organizations to become the Employer and Providers of Choice in their community. We are pleased to share these resources with you to use and share.

Books

SatGuaranteed 29Aug2012

Satisfaction Guaranteed™
Satisfy Every Customer Every Time

By Brian C. Lee CSP

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KeepYourNurse 2020

Keep Your NURSES & Healthcare Professionals for Life
The four imperatives to inspire, retain, motivate and empower, patient-focused nurses and everyone else

By Brian C. Lee CSP

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PhysicianCommunication

Skillfull Physician Communication
Master the communication skills of a compassionate patient-experience

By Brian C. Lee CSP with David Dworski

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RuralHospitalRenaissance

Rural Hospital Renaissance
A game changing blueprint for patient driven future

By Brian C. Lee CSP

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SatGuaranteed 29Aug2012

One Minute Name Memory
How to remember every name - every time - forever!

By Brian C. Lee CSP

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Survival Index

Rural Hospital Renaissance Hospital Assessment Tool

Achieve a breakthrough in the patient experience to transform the future from decline and survival to growth and revival. Complete your breakthrough Survival Index stress test!

Take the Survey

Healthcare Speakers Bureau

Your One-Stop Inspiration Spot

A Total Inspiration Solution for Healthcare Leaders If you're in healthcare and you need a speaker, you've come to the right place.

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Certified HCAHPS Practicing Professional

chpp button

Make Plans to Earn Your CHPP Designation

Become a “Certified HCAHPS Practicing Professional” by taking the (optional) final test at the completion of the HBS series.

C.H.P.P. Benefits

  • Sense of personal accomplishment
  • Creating a critical mass of expertise to improve the patient experience
  • Completing the test is a valuable learning experience
  • Will inspire others by example
  • Invaluable addition to your resume

DO IT Recommendation

Schedule a date and time to complete the CHPP test.

Partners

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