Resources
We've created a proven process for enabling healthcare organizations to become the Employer and Providers of Choice in their community. We are pleased to share these resources with you to use and share.
Books
Satisfaction Guaranteed
Satisfaction Guaranteed™
Satisfy Every Customer Every Time
By Brian Lee CSP, HoF
Download First Chapter PDF
KeepYourNurse
Keep Your NURSES & Healthcare Professionals for Life
The four imperatives to inspire, retain, motivate and empower, patient-focused nurses and everyone else
By Brian Lee, CSP, HoF
Download First Chapter PDF
PhysicianCommunication
Skillfull Physician Communication
Master the communication skills of a compassionate patient-experience
By Brian Lee, CSP, HoF with David Dworski
Download First Chapter PDF
RuralHospitalRenaissance
Rural Hospital Renaissance
A game changing blueprint for patient driven future
By Brian Lee CSP, HoF
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One Minute Name Memory
One Minute Name Memory
How to remember every name - every time - forever!
By Brian Lee CSP, HoF
Download First Chapter PDFKeynotes
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Magic of Engagement Keynote
A New Leadership Blueprint For Healthcare Transformation.
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Rural Hospital Renaissance Keynote
Achieve a breakthrough in the patient experience to transform the future from decline and survival to growth and revival.
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Change Your Culture
The New Role of the Healthcare Administrator in Becoming an Employer and Provider of Choice
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On Site Advantage
Choose from over 100 leading-edge, leadership, professional development and service excellence topics.
Survival Index
Rural Hospital Renaissance Hospital Assessment Tool
Achieve a breakthrough in the patient experience to transform the future from decline and survival to growth and revival. Complete your breakthrough Survival Index stress test!
Take the SurveyHealthcare Speakers Bureau
Your One-Stop Inspiration Spot
A Total Inspiration Solution for Healthcare Leaders If you're in healthcare and you need a speaker, you've come to the right place.
Learn MoreCertified HCAHPS Practicing Professional
Make Plans to Earn Your CHPP Designation
Become a “Certified HCAHPS Practicing Professional” by taking the (optional) final test at the completion of the HBS series.
C.H.P.P. Benefits
- Sense of personal accomplishment
- Creating a critical mass of expertise to improve the patient experience
- Completing the test is a valuable learning experience
- Will inspire others by example
- Invaluable addition to your resume
DO IT Recommendation
Schedule a date and time to complete the CHPP test.
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