CLS Advantage

Long-Term, Sustainable Competitive Advantage

By engaging, educating, and empowering everyone to contribute to the journey to become 5-Star, this will enable you to win back patients who live in your market area that have left you, and grow inpatient and outpatient volumes.

For 36 years, CLS has partnered with leading providers in the continuing care and healthcare sectors on projects to improve employee engagement, retention, and resident and patient satisfaction.

Through a highly effective, multi-disciplinary approach that includes on-site training, coaching, e-learning, and surveys, forward-looking organizations in these sectors have achieved true and sustained organizational transformations.

Delivers a Transformative System that works

Our clients improved their patience experience in their first years of Hospital of Choice™ on an average of 42%tile in 8 of 11 Domains!

For over 25 years, Custom Learning has been transforming healthcare organizations

Strategies of healing kindness are being used everyday to improve the patience experience and increase scores in over 300 healthcare organizations across north America.