Our Experts

Leaders

CLS founder Brian Lee, CSP serves as CLS thought leader and has earned the reputation Healthcare's Engagement expert over past 36 years through his dynamic, inspiring keynote presentations centered around our mission of creating cultures of healing kindness that engage, empower and transform.

Brian is the author of 6 books, including "Satisfaction Guaranteed" and "Keep Your Nurses and Healthcare Professionals for Life," and "Skillful Physician Communication"

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Brian Lee, CSP
Founder and Thought Leader

Pat joined Custom Learning Systems in 1995 as an Administrative Assistant. She quickly grew into the position of VP of Client Services.

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Pat Goodberry
Chief Operating Officer

A forward looking individual who is counted on for strategic and futuristic strengths that drive innovation, collaboration and commitment by all stakeholders.

Conrad Yun
Controller

With expertise in project management and production and with a passion for healthcare, Dorian ensures that the content development and delivery process is successful.

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Dorian Nottebrock
Director of Digital Learning

Bruce brings a history of innovative marketing strategies and is passionate to ensure that educational materials deliver a hands-on approach

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Bruce Lee
Director of Service Development

Speakers

Michael Bayer is a change expert, with 15 years experience leading total quality management initiatives at Transport Canada and more than 22 years of experience leading successful, self sustaining LEAN initiatives in healthcare organizations across the United States and Canada.

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Michael Bayer
Implementation Specialist

She inspires the attitudes and actions of thousands of people throughout the United States with a variety of customized learning processes. Michele is nationally recognized for her expertise in long-term care.

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Michele Matt
Implementation Specialist

They say she is like a ‘breath of fresh air’! ReWired nurse, Stephanie Staples’ fast-paced, interactive and idea-packed live and virtual programs leave audiences laughing, inspired and armed with a full set of immediately actionable tools that will positively impact their life and livelihood.

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Stephanie Staples
Implementation Specialist

Certified Speaking Professional, Jeff Tobe's credentials are impressive. Insider Magazine dubbed him "The Guru of Creativity," and readers of Convention & Meetings Magazine chose him as one of their favourite speakers with other celebrities.

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Jeff Tobe, M.Ed., CSP
Implementation Specialist

Utilizing the full spectrum of his career, Andrew combines his diverse background as a commercial pilot, minister, and professional mediator to help people look beyond their differences and function together with unprecedented efficiency.

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Andrew Lewis M.T.S, BCCC, Q.Med
Implementation Specialist

Richard Hadden is a Certified Speaking Professional who focuses on connecting people to profit. He is co-author of the popular Contented Cows leadership book series, including his latest book, Contented Cows STILL Give Better Milk, and also the book Rebooting Leadership.

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Richard Hadden, MBA, CSP
Implementation Specialist

Lynn is a graduate from the University of Western Ontario with a degree in Social Organization and Human Relations. She also graduated from the Rotman School of Business at the University of Toronto with a certificate in Advanced Human Resources Management.

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Lynn Sullivan, CHRL, CCF
Implementation Specialist

Dr. Klein has undergraduate degrees in Psychology and Anthropology. After completing his residency in Internal Medicine, he went on to complete a second residency in Anesthesiology at the University of Pennsylvania.

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Dr. Michael Klein, MD
Chief Medical Officer

Coaches

Ron understands the issues that health care organizations face, with over 35 years experience in the health care field. He has been CEO of hospitals in Missouri, Oklahoma, South Carolina, Louisiana, New Mexico and Montana.

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Ron Webb
VP of Process Improvement

Joseph is currently consulting with Custom Learning Systems, in assisting healthcare care providers with improving patient and client satisfaction, employee engagement, HCAHPS scores, and LEAN process improvement..

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Joseph Tasse
VP of Process Improvement

In his role as an Executive Coach with Custom Learning Systems, Mark assists healthcare clients improve their organization’s culture, patient satisfaction and operational metrics including Length of Stay and ED throughput.

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Mark Brodeur
VP of Process Improvement

As an Executive Coach for Custom Learning Systems, Albert appreciates the daunting task of trying to understand the “how to” of fully embracing the Service Excellence Initiative.

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Albert Pilkington
VP of Process Improvement

Mike Kolenda assists healthcare organizations with implementing and/or improving service delivery programs and systems related to outpatient clinical care, staff training and development.

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Michael K. Kolenda, Ph.D.
Vice President of Process Improvement (VPPI)

Pam Greene exhibits a professional career with continuing growth and service to others. Most years were spent teaching special education at a public high school near Pineville, Kentucky.

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Pamela Greene
Chief Implementation Coordinator

Supports

Sue is the mastermind behind our graphics, videos, and brochures. She brings creativity by visually communicating our mission to the world.

Sue Krawchuk
Graphic Artist

Rhonda has a talent for creating relationships. Her positivity allows her to share our message and the importance of our CLS product platform.

Rhonda Stel
Director of Service Development

Chelan is the champion at managing our client’s expectations. She ensures that everyone has the tools and resources needed to create their own 5-star experience.

Chelan MacMillan
Director of Client Services

Annie is the gatekeeper for Brian Lee. Her expertise lies in being able to proactively work with him to achieve our goals.

Annie Yeoh-Sparksman
Executive Assistant to Brian Lee

Martha is the rockstar who manages all CLS functional systems both internally and externally. She works closely with all team members to ensure that everyone has the appropriate tools needed to achieve our everyday mission.

Martha Jasinski
Office Systems Manager

Christy is the behind the scenes genius to ensure nothing gets lost in the shuffle. Her organization and ability to keep our development team on target is outstanding.

Christy Price
Service Development Associate

Monique is the ‘Jill of all trades’ in being able to keep our entire team running effectively.

Monique Washbrook
Administrative Assistant