CLS founder Brian Lee, CSP serves as CLS thought leader and has earned the reputation Healthcare's Engagement expert over past 36 years through his dynamic, inspiring keynote presentations centered around our mission of creating cultures of healing kindness that engage, empower and transform.
Brian is the author of 6 books, including "Satisfaction Guaranteed" and "Keep Your Nurses and Healthcare Professionals for Life," and "Skillful Physician Communication"
A forward looking individual who is counted on for strategic and futuristic strengths that drive innovation, collaboration and commitment by all stakeholders.
Michael Bayer is a change expert, with 15 years experience leading total quality management initiatives at Transport Canada and more than 22 years of experience leading successful, self sustaining LEAN initiatives in healthcare organizations across the United States and Canada.
She inspires the attitudes and actions of thousands of people throughout the United States with a variety of customized learning processes. Michele is nationally recognized for her expertise in long-term care.
They say she is like a ‘breath of fresh air’! ReWired nurse, Stephanie Staples’ fast-paced, interactive and idea-packed live and virtual programs leave audiences laughing, inspired and armed with a full set of immediately actionable tools that will positively impact their life and livelihood.
Certified Speaking Professional, Jeff Tobe's credentials are impressive. Insider Magazine dubbed him "The Guru of Creativity," and readers of Convention & Meetings Magazine chose him as one of their favourite speakers with other celebrities.
Utilizing the full spectrum of his career, Andrew combines his diverse background as a commercial pilot, minister, and professional mediator to help people look beyond their differences and function together with unprecedented efficiency.
Richard Hadden is a Certified Speaking Professional who focuses on connecting people to profit. He is co-author of the popular Contented Cows leadership book series, including his latest book, Contented Cows STILL Give Better Milk, and also the book Rebooting Leadership.
Lynn is a graduate from the University of Western Ontario with a degree in Social Organization and Human Relations. She also graduated from the Rotman School of Business at the University of Toronto with a certificate in Advanced Human Resources Management.
Dr. Klein has undergraduate degrees in Psychology and Anthropology. After completing his residency in Internal Medicine, he went on to complete a second residency in Anesthesiology at the University of Pennsylvania.
Ron understands the issues that health care organizations face, with over 35 years experience in the health care field. He has been CEO of hospitals in Missouri, Oklahoma, South Carolina, Louisiana, New Mexico and Montana.
Joseph is currently consulting with Custom Learning Systems, in assisting healthcare care providers with improving patient and client satisfaction, employee engagement, HCAHPS scores, and LEAN process improvement..
In his role as an Executive Coach with Custom Learning Systems, Mark assists healthcare clients improve their organization’s culture, patient satisfaction and operational metrics including Length of Stay and ED throughput.
Mike Kolenda assists healthcare organizations with implementing and/or improving service delivery programs and systems related to outpatient clinical care, staff training and development.
Sue is the mastermind behind our graphics, videos, and brochures. She brings creativity by visually communicating our mission to the world.
Rhonda has a talent for creating relationships. Her positivity allows her to share our message and the importance of our CLS product platform.
Chelan is the champion at managing our client’s expectations. She ensures that everyone has the tools and resources needed to create their own 5-star experience.
Annie is the gatekeeper for Brian Lee. Her expertise lies in being able to proactively work with him to achieve our goals.
Martha is the rockstar who manages all CLS functional systems both internally and externally. She works closely with all team members to ensure that everyone has the appropriate tools needed to achieve our everyday mission.
Christy is the behind the scenes genius to ensure nothing gets lost in the shuffle. Her organization and ability to keep our development team on target is outstanding.
Monique is the ‘Jill of all trades’ in being able to keep our entire team running effectively.