The Secret to Avoiding Bad Reviews: Follow-Up Patient Care
Did you know that one of the best ways to provide excellent patient care is by following up with them?
That’s right! One of the biggest secrets to avoiding bad reviews is taking a proactive approach and regularly following up with your patients.
Following up with your patients plays a critical role in patient care and the overall patient experience. It shows patients that they are more than just a number to you - they’re someone who has needs after your care. Following up with patients helps build deeper, more personal relationships with them and significantly improves your chances of getting a five-star rating.
Many patients require ongoing treatment, and timely follow-ups ensure that they move forward and become healthy again as soon as possible. Patient follow-ups also minimize liability concerns.
So, how does taking a proactive approach help patients, and what role does it play in avoiding
Why Following Up is Key to Great Patient Care
When you don't take a proactive approach to patient care, it can jeopardize a patient's health and put you at risk for medical malpractice.
Think about it this way: if you fail to follow up with patients who come in for testing and the patient’s symptoms get worse - possibly turning into a serious ailment or even cancer - not only do you jeopardize the patient’s health, but you put your practice at risk as well.
It is critical to follow specific steps when following up with patients to avoid the above risks. Following these steps can go a long way in avoiding bad reviews and improving your star ratings and patients’ lives.
Patient Follow-Up Tips
Add these tips to your everyday routine to ensure you follow up with patients and provide them with the best patient experience possible.
- Create an appointment reminder process - send reminders one day before an appointment.
- Set up a process to follow up on missed appointments and test results.
- Develop a system for communicating with specialists you refer patients to.
- Develop a follow-up system to track tests you have yet to receive results for.
- Document all appointments with patients.
- Create a follow-up phone call routine with each patient.
- Send new patients a patient satisfaction survey and follow up with them to determine if they were satisfied with their visit.
Following up with patients ensures that they move along with your treatment plan. This increases their likelihood of recovering and can help you address anything they didn't understand, answer questions, adjust treatment, and more.
Patient follow-up also builds loyalty and leaves a lasting impression, especially for new patients. It shows patients that you care and helps develop more personal relationships between you and your patients. bad reviews?
Read on to learn more.
Follow-ups are critical to good patient care and positive ratings. Be proactive and follow up with your patients.
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