Webinars: Webinars
1. Leadership Engagement: The C-Suite Leader Role in HCAHPS Transformation™
Creating Leadership Inspiration, Engagement & Accountability to Drive HCAHPS Success
2. Quiet at Night: The Quiet Revolution™
Create a Restful, Healing Environment that Patients Perceive to be Quiet
3. Cleanliness of Patient Rooms: Cleanliness Matters™
Cleanliness is Next to Godliness
4. Communication about Medicine: Medication Education Imperative™
Master the Skills of Successful Patient Medication Education
5. Communication with Doctors: Skillful Physician Communication™
Master the Communication Skills for a Compassionate Patient Experience
6. Communication with Nurses: Relationship-Based Nurse Communication™
Master Relationship-Based Communication Skills that Heal
7. Discharge Information: Discharge Satisfaction Guaranteed™
How to Prepare Every Patient for Safe, Continued Recovery at Home… Every Time!
8. Pain Control: Compassionate Pain Care™
Create a Culture of Compassionate Pain Control, Through Proven Skills and Best Practices
9. Responsiveness of Staff: Revolutionize Staff Responsiveness™
Create a Culture of Empathetic, Timely, Responsive Service
10. Transition of Care: Care Transitions Done Right™
Engage Staff and Patients in Creating a Seamless Care Transition Experience
11. Overall Rating: High-Performing Overall Hospitals™
A Strategic Blueprint to Engage All Staff in Creating a Compassionate Experience for Patients and Family, Throughout Their Hospital Stay
12. Willingness to Recommend: The Power of Word-of-Mouth Marketing™
Create a Hospital Experience That Patients will Enthusiastically Recommend
Here’s how the HCAHPS Breakthrough™ – Webinar Series works:
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The content has been designed to provide an engaging, educational, how-to roadmap that will captivate the imagination of attendees to successfully drive positive behavioral change at every level.
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Each webinar includes a downloadable Learning Guide that features priority best practice tools, LEAN friendly SOP checklists, and critical implementation skills.
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As a value-added bonus, every hospital team will receive a complimentary one hour customized Coaching Call with authors Brian Lee, CSP, or David Dworski, MA.
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Participants who miss any of the scheduled webinar series, or wish to revisit or share the content with other employees, can access the HCAHPS Breakthrough™ Library for one year.
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A mid-year National Symposium on sustainable HCAHPS improvement, will take place on February 6, 2017, at the Annual HealthCare Service Excellence Conference, at the Hilton Long Beach in Long Beach, CA. (A conference within a conference.)
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An important focus of the National Symposium Program will be specific Workshops on Engaging & Aligning Ancillary and Support Departments to collaborate for HCAHPS Improvement, including:
• Emergency Department
• Critical Care Units
• Laboratory
• Physical Therapy
• Pharmacy
• Dietary
• Radiology
• Housekeeping
Release 12 – HCAHPS Breakthrough Leadership™ Series
Tuesday Mornings at 10 PT / 11 MT / 12 CT / 1ET
Schedule
#1 The C-Suite Role in HCAHPS Transformation – October 9, 2018
#2 Quiet at Night – November 13, 2018
#3 Cleanliness of Patient Rooms – December 11, 2018
#4 Communication about Medicines – January 15, 2019National Symposium at the HealthCare Service Excellence Conference
Monday, February 11, 2019 in St. Pete Beach, FL
#5 Communication with Doctors – March 12, 2019
#6 Communication with Nurses – April 9, 2019
#7 Discharge Information – May 14, 2019
#8 Pain Control – June 11, 2019span
#9 Responsiveness of Staff – July 9, 2019
#10 Transition of Care – August 13, 2019
#11 Overall Rating – September 10, 2019
#12 Willingness to Recommend – October 15, 2019
Bonus Applied Inspiration – November 12, 2019
Release 11 – HCAHPS Breakthrough Leadership™ Series
Tuesday Mornings at 10 PT / 11 MT / 12 CT / 1ET
Schedule
#1 The C-Suite Role in HCAHPS Transformation – March 27, 2018
#2 Quiet at Night – April 24, 2018
#3 Cleanliness of Patient Rooms – May 22, 2018
#4 Communication about Medicines – June 26, 2018
#5 Communication with Doctors – July 24, 2018
#6 Communication with Nurses – August 28, 2018
#7 Discharge Information – September 25, 2018
#8 Pain Control – October 23, 2018
#9 Responsiveness of Staff – November 27, 2018
#10 Transition of Care – December 18, 2018
#11 Overall Rating – January 22, 2019
National Symposium at the HealthCare Service Excellence Conference
Monday, February 11, 2019 in St. Pete Beach, FL
#12 Willingness to Recommend – February 26, 2019
Bonus Applied Inspiration – March 26, 2019
Please call 1-800-667-7325 for further information:
ext 203 for technical help or email webinars@customlearning.com
