Resources
Custom Learning Systems Group Ltd. (CLS) has created a proven process for enabling healthcare organizations to Become the Employer and Providers of Choice in their community.
Custom Learning Systems is pleased to share these resources with you to use and share. If you have any questions, please contact us at 1.800.667.7325.
Access the downloads here:
(Right click the arrow, and 'Save Target As' to your computer)
(blue) = word document 
(green) = PFD file
(red) = Power Point file 
(gold) = Media Files (wma/mp3)
WhitePapers:
Gallagher Integrated Whitepaper: A Board Work Guide For Cultures OF Ectraordinary Patient Experiences
(687 kb .pdf)
Employee Engagement: A 5-step plan for improving results (130 kb .pdf)
Employee Engagement in the Continuing and Long Term Care Sectors
(113 kb .pdf)
Articles:
HCAHPS Readiness and Performance Management (143 kb .pdf)
HR and HCAHPS Education – Increasing scores is more than just a Clinical or Management Issue (111 kb .pdf)
Books in PDF
Keep Your Nurses for Life
(798 kb.pdf)
Satisfaction Guaranteed
(628 kb.pdf)
One Minute Name Memory
(47 kb.pdf)
Podcasts/Videos
Hospital of Choice Podcast (Part 1, VBP Leadership Preparation) (18.6 MB .mp3)
Hospital of Choice Podcast (Part 2, Value-Added Service) (31.0 MB .mp3)
Who's Your Gladys (Interview Podcast) (26.9 MB .mp3)
Engaging Frontline Associates (21-min Video Presentation) (27.7 MB .wmv)
Recognizing a Dysfunctional Culture (81-min Video Presentation) (24.3 MB .wmv)
