Custom Learning System was founded in 1984 by internationally acclaimed and bestselling author Brian Lee, CSP. Brian is known as “Healthcare’s Mr. Loyalty”. The CLS Mission is to create a world-class patient experience, staff engagement and physician satisfaction. The CLS creed: "We make a difference in the live of people who make a difference in the lives of people."
It was in 1987, while collaborating with the leadership team at St. Mary’s Medical Center in Long Beach, California, that Brian had an epiphany about the power and impact of training frontline staff to train their peers. He was convinced that an innovative approach was needed to improve customer service in healthcare. Real organizational change had to be centered around engaging and transforming frontline and management staff. Brian was a true pioneer in authoring a process designed to achieve measurable and sustainable goals and objectives for improvement.