Webinars: Webinars
1. Leadership Engagement: The C-Suite Leader Role in HCAHPS Transformation™
Creating Leadership Inspiration, Engagement & Accountability to Drive HCAHPS Success
2. Quiet at Night: The Quiet Revolution™
Create a Restful, Healing Environment that Patients Perceive to be Quiet
3. Cleanliness of Patient Rooms: Cleanliness Matters™
Cleanliness is Next to Godliness
4. Communication about Medicine: Medication Education Imperative™
Master the Skills of Successful Patient Medication Education
5. Communication with Doctors: Skillful Physician Communication™
Master the Communication Skills for a Compassionate Patient Experience
6. Communication with Nurses: Relationship-Based Nurse Communication™
Master Relationship-Based Communication Skills that Heal
7. Discharge Information: Discharge Satisfaction Guaranteed™
How to Prepare Every Patient for Safe, Continued Recovery at Home… Every Time!
8. Pain Control: Compassionate Pain Care™
Create a Culture of Compassionate Pain Control, Through Proven Skills and Best Practices
9. Responsiveness of Staff: Revolutionize Staff Responsiveness™
Create a Culture of Empathetic, Timely, Responsive Service
10. Transition of Care: Care Transitions Done Right™
Engage Staff and Patients in Creating a Seamless Care Transition Experience
11. Overall Rating: High-Performing Overall Hospitals™
A Strategic Blueprint to Engage All Staff in Creating a Compassionate Experience for Patients and Family, Throughout Their Hospital Stay
12. Willingness to Recommend: The Power of Word-of-Mouth Marketing™
Create a Hospital Experience That Patients will Enthusiastically Recommend
13. Bonus Webinar with Marcus Engel: Applied Inspiration™
Discover How Small Acts of Compassion Make a Big Difference in the Paienct Experience
Here’s how the HCAHPS Breakthrough™ – Webinar Series works:
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The content has been designed to provide an engaging, educational, how-to roadmap that will captivate the imagination of attendees to successfully drive positive behavioral change at every level.
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Each webinar includes a downloadable Learning Guide that features priority best practice tools, LEAN friendly SOP checklists, and critical implementation skills.
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As a value-added bonus, every hospital team will receive a complimentary one hour customized Coaching Call with authors Brian Lee, CSP, or David Dworski, MA.
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Participants who miss any of the scheduled webinar series, or wish to revisit or share the content with other employees, can access the HCAHPS Breakthrough™ Library for one year.
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A mid-year National Symposium on sustainable HCAHPS improvement, will take place on January 31, 2018, at the Annual HealthCare Service Excellence Conference, at the Hyatt Regency Riverwalk in San Antonio, TX. (A conference within a conference.)
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An important focus of the National Symposium Program will be specific Workshops on Engaging & Aligning Ancillary and Support Departments to collaborate for HCAHPS Improvement, including:
• Emergency Department
• Critical Care Units
• Laboratory
• Physical Therapy
• Pharmacy
• Dietary
• Radiology
• Housekeeping
Release 10 – HCAHPS Breakthrough™ Webinar Series
Tuesday Mornings at 10 PT / 11 MT / 12 CT / 1ET
Schedule
#1 The C-Suite Role in HCAHPS Transformation – June 6, 2017
#2 Quiet at Night – July 11, 2017
#3 Cleanliness of Patient Rooms – August 8, 2017
#4 Communication about Medicines – September 5, 2017
#5 Communication with Doctors – October 3, 2017
#6 Communication with Nurses – November 7, 2017
#7 Discharge Information – December 5, 2017
#8 Pain Control – January 9, 2018
National Symposium at the HealthCare Service Excellence Conference
Monday, January 29, 2018 in San Antonio, TX
#9 Responsiveness of Staff – February 6, 2018
#10 Transition of Care – March 6, 2018
#11 Overall Rating – April 2, 2018
#12 Willingness to Recommend – May 8, 2018
Bonus Applied Inspiration – June 5, 2018
Release 9 – HCAHPS Breakthrough™ Webinar Series
Tuesday Mornings at 10 PT / 11 MT / 12 CT / 1ET
Schedule
#1 The C-Suite Role in HCAHPS Transformation – January 17, 2017
#2 Quiet at Night – February 21, 2017National Symposium at the HealthCare Service Excellence Conference
Monday, February 6, 2017 in Long Beach, CA
#3 Cleanliness of Patient Rooms – March 21, 2017
#4 Communication about Medicines – April 18, 2017
#5 Communication with Doctors – May 16, 2017
#6 Communication with Nurses – June 20, 2017
#7 Discharge Information – July 18, 2017
#8 Pain Control – August 15, 2017
#9 Responsiveness of Staff – September 19, 2017
#10 Transition of Care – October 17, 2017
#11 Overall Rating – November 21, 2017
#12 Willingness to Recommend – December 19, 2017
Bonus Applied Inspiration – January 16, 2018National Symposium at the HealthCare Service Excellence Conference
Monday, January 29, 2018 in San Antonio, TX
