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Physician Engagement
Compassionate Care: a Core Business Practice for Physicians

As medical training increasingly focuses on technology, procedures, specialty knowledge, business and finance — the art of caring has been minimized. Often, physicians take the stance that patient satisfaction problems don’t involve them.

It is the aim of Custom Learning System’s sessions with doctors to make the case that the art of compassionate care is as important as clinical excellence.

Their behavior has a huge impact on the working relationships of staff. Physicians drive the healthcare process, and the challence is to ensure they drive it with the core values of compassionate care and intentional presence.

The truth is, if the hospital is not successful — what hope remains for the doctors working there to be successful?

We know that without the physician as a key champion of Service Excellence, the organization will not be able to provide exceptional care.

At CLS, we are mindful of the enormous demands on physicians’ time. When calendaring sessions with doctors, every effort is made to fit into their existing schedules. Our programs are targeted and succinct, and can be delivered briefly at medical staff or department meetings.

We promise you, they will not be bored.

Some of the helpful ideas we discuss with physicians are:

• Keep Your Physicians For Life
  The Four Imperatives of How to Engage, Activate, Inspire, and Collaborate with High-Performing Physicians

• The Medicine of Empowerment and Compassion — Collaborating for Exceptional Patient Outcomes
  Create a Patient-Driven Culture of Empowerment and Service Excellence

• The Hospitalist Group
  HCAHPS Service Excellence Certification Academy

• The Physician Service Excellence Empowerment Seminar
  How to Create a Patient-Driven Culture Through Empowerment and Enhanced Morale

• Taking the Pulse of Physician Excellence — The New Role of the Physician Leader
  Putting Service Excellence To Work For You

• The Physician/Nurse Communication Effectiveness Seminar
  Unlocking the Mystery of Human Motivation

• Keep Your Medical Clinic Patients For Life
  Managing Moments of Truth in a Physician Offic AND Identify Succinctly for Each Clinic Where Their Breakdowns Are and What Simple, Measurable Standards They Can Apply

• Managing Satisfaction for your Practice and for Profit
  Designed for all physicians who manage the care of patients in the office settingor as inpatients

• The Physician OfficeTeam Service Excellence Seminar
  Creating the “Six Secrets of World-Class Customer Satisfaction” in Your Practice