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Bellwether: The Early Warning
Performance Improvement Tool

The consistent gathering of real-time feedback from patients while they are still in residence at your hospital is the secret to continuous service improvement.

Bellwether is Custom Learning’s proprietary program for surveying patient satisfaction levels. A small number of questions regarding their stay are asked of patients, with their responses captured on a smart phone. The result? Immediately-actionable patient trending data is now in hand for service improvement (if necessary) or for the sharing with staff of kudo’s and positive responses from satisfied patients.

This is fastest way to check the patient population’s “vitals” around your goal of excellence in service: you’re not waiting for HCAHPS scores to be reported quartely or even once a year. This is not a tool to replace your Patient Survey, but to supplement and compliment it.

With Bellwether you have actionable information to eleminate Patient dissatifiers immediately!.

Here’s what you need to know about Custom Learning’s Bellwether process:

 

 

Purpose:

Turn real-time patient feedback into fast and sustainable improvements to improve Survey results and HCAHPS scores.

Deliverables:

• Bellwether™ Patient Experience – Early Warning System Web Portal

  a. Inpatient performance satisfaction question set
  b. Run-chart functionality to determine problem frequency and resolution-nearness
  c. English, Spanish capability
  d. HIPPA and Joint Commission compliant
  e. Question wizard to customize and enhance problem-solving capability by unit
  f. Integrates with hourly rounding

• Smart Phone enabled interface to facilitate leader and nurse rounding
• On-line training for users and system administrators
• On-going monthly coaching support

 

You will learn how to:

• Focus nursing units on continual and daily HCAHPS improvements
• Proactively manage a unit’s HCAHPS performance, providing significant opportunity to maximize CMS Medicare reimbursement
• Isolate high-target HCAHPS improvement domains by unit, and measure daily changes
• Hardwire best practices and scripting to support an effective rounding process that includes senior administrators, nurses, and leaders. Integrate an accountability process that has the proven ability to help move scores

Empowered Leaders Say it best:

"We love this system! It’s quick and easy to use. We get great feedback, and are able to identify trends as they develop, which allows us to take immediate corrective action. We’ve experienced significant improvement as a result.”

– Emily Mouser, Vice President, Human Resources, McAlester Regional Health Center

 

Watch a demo of Bellwether: