The HCAHPS Hospital of Choice™

This dynamic three-year culture change process is designed to enable progressive healthcare organizations to achieve marketplace distinction:

as a Provider of Choice™ by a breakthrough to the 90th %tile in patient satisfaction scores
as an Employer of Choice™ by significantly enhancing employee morale and reducing controllable turnover by 50%
and to gain a long-term sustainable competitive advantage as The Hospital of Choice™ through the Three Cornerstones Of A Culture Change of Engagement

Engage

Total Management Engagement and Accountability

Engage every leader to become 100% accountable for patient and employee satisfaction. Participation in strategic Best Practices via Rapid Action Plans brings quick results. Work with physicians to resolve their dissatisfiers. This is first step in engaging their accountability for HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) patient satisfaction scores.

Empower

Enthusiastic Frontline Leadership (“Get the rest to follow the best.”)

Empower and train your best and brightest frontline staff to serve as role models, teaching their peers world-class patient satisfaction skills and demonstrating an attitude of loving service. There’s no curing without caring.

Transform

Excellence in Executing the Plan

Change your culture systematically by matching customized on-site training programs with ongoing accountability processes. Continue the change process via Monthly "DO IT" Projects.

Get an assist from our proprietary:

Coach Master™ audit and implementation system
LADS™ Leadership Accountability Dashboard System – an integrated, web-based tool kit, customized to each client.

View the HCAHPS Hospital of Choice Roadmap

Connect

1-800-667-7325

Offices in: USA and Canada

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