Our Experienced Faculty

Custom Learning Systems delivers relevant, proven, immediately-usable skills and tools to improve the patient experience at every level. Their knowledge and expertise comes from decades of hands-on-experience.

Our faculty include former hospital CEO’s and COO’s, clinicians, RN’s, psychologists, speech therapists, experts in Emergency Department leadership, veteran long-term care managers, senior healthcare consultants, and specialists in Lean strategies.

Their competency-based presentations and one-to-one coaching engage all hospital associates in a common cause. All training is based on CLS’ systematic approach to producing breakthrough increases in employee engagement, patient and family satisfaction, all-important HCAHPS scores — and the loyalty of the community you serve.

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Brian Lee CSP CEO, Custom Learning Systems	Ron Webb, FACHE Executive Coach	Joe Tasse, FACHE Executive Coach	Mark Brodeur, FACHE Executive Coach	Albert Pilkington, FACHE Executive Coach
James Robbins Implementation Specialist	Michele Matt, CSP Implementation Specialist	Michael Bayer, CSP Implementation Specialist	Tim Durkin, CSP Implementation Specialist	Stephanie Staples, CSP Implementation Specialist
Donna Manring Implementation Specialist	Andrew Lewis, MTS,BCCC, QMed Implementation Specialist	Richard Hadden, MBA, CSP Implementation Specialist	Lynn Sullivan, CHRL Implementation Specialist	Dr. Michael Klein, MD CMO