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Keynotes

Custom Learning offers a broad range of relevant, high-content keynote topics. These highly customized presentations are crafted to thoughtfully align with your meeting theme. Please understand that our talks are not taken 'off the shelf,' with the same material repeated for every client. We perform our due diligence. We spend as much time as necessary on the phone with you, long in advance of the keynote, interviewing leading administrators, and querying designated associates in order to shape and personalize the message your staff members need to hear.

PRESENTERS

In addition to their experience and skills as coaches and consultants, all CLS Implementation Specialists are chosen for their skills as dynamic speakers and group facilitators.

Five unique ways we create a world-class presentation every time.

1. Integrate your convention theme into the presentation in a way that brings it to life.

2. Link themessage to other keynote presenters by quoting them, enabling the audience to see the continuity of the theme.

3. Provide a quality customized Learning Guide, (not simply a power point print out), that includes 1 or more relevant implementation tools.

4. Will deliver an additional breakout presentation on the same day, at no additional fee.

5. Offer every attendee the (free) option of;

   • a digital PowerPoint of the presentation that can be used for
     post event participant peer education.

   • an e.copy of one of Brian's books that is relevant to the keynote
     message

   • a 1 hour coaching call, which audience members can use
     individually or as a team

   • additional implementation tools, too large to include in the
     Learning Guide.

Keynotes: Our Top 10 Keynote Presentations

• The Magic of Engagement™
  Unlock the mystery of employee empowerment and enthusiasm to create a World Class patient/resident experience

• Secrets of Creating a First Class Patient Experience™
  Deliver exceptional service to every patient, every time, no exceptions

• The HCAHPS Hospital of Choice™
  Leveraging the HCAHPS Survey to Become the Employer and Provider of Choice

• Every Breath You Take™
  Transforming the Patient Experience through Frontline Engagement

• Fast Track Your Journey to Staff Engagement™
  Overcome barriers to frontline ownership, to enhance the patient experience (and everything else)

• Change Your Culture… Or be Doomed to Repeat the Past™
  The New Role of the Healthcare Leader in becoming an Employer and Provider of Choice

• Becoming a High Performing Hospital™
  Unleash the potential within your walls to capitalize on new oppurtunities outside of them

• The Amazing Leadership Race™
  Energize your Conference/meeting through a transformational team building experience

• The Accountability Protocol™
  Hardwire for Successful Service Culture Transformation

• Thriving on Change – From Good to Great – Putting Patients First™
  How to Survive and Thrive in the Midst of Chaos

Keynotes: More exciting Keynote Presentations

• The Six Secrets of World Class Patient Satisfaction™
  Create a long-term sustainable competitive advantage through Service Excellence

• Leading the Healthcare Reform Revolution™
  Creating a brighter future for your patients and people

• The Leadership Factor in Value-Based Purchasing™
  Moving HCAHPS Scores quickly through commitment and example

• Keep Your Nurses and Healthcare Professionals for Life™
  The 4 Imperatives of How to Inspire, Retain, Motivate, and Empower Patient Focused Nurses (& Everybody Else)

• The Spirit & Soul of the Service Professional™
  Making a Commitment to being World Class

• Anything You Can Do, You Can Do Better™
  Put the Power of Excellence to Work in your Professional Career and Personal Life.

• The Six Secrets of World Class Family Centered Care™
  To create a loving, compassionate experience, for every client and Family, every time, no exceptions.

• Creating a Service Culture is NOT a Spectator Sport™
  Secrets to Total Management Engagement and Frontline Leadership.

• Enthusiasm IS the Difference!™
  It’s Your Attitude, Not Your Aptitude That Determines Your Altitude.

• GOAL Master™
  To Master the 13 Stepping Stones of Goal Attainment.

• Inspiring Lifetime Loyalty™
  Secrets to Inspire World-Class Customer and Employee Satisfaction.

• Inspiring Service Excellence™
  Unleash your hidden power to Motivate and Empower!

• Just DO IT!™
  To Enhance Delegate Conference Value Through an Innovative “Wrap-Up” Keynote.

• The New Role of the Health Care Leader Inspiring Customer & Employee Loyalty™
  Becoming an Employer and Provider of Choice.

• One Minute Name Memory™
  How to Remember Every Name … Every Time … FOREVER!

• Service Communication Excellence™
  Create a world-class customer experience through effective communication.

• The Six Secrets of World Class Primary Care Patient Satisfaction™
  To create a loving, compassionate experience, for every patient, every time, no exceptions.

• The Spirit and Soul of the HCAHPS Hospital of Choice™
  Celebrating the Commitment of the World-Class Service Professional.

• Succeed from Adversity™
  To Survive Adversity and Make it a Springboard for Personal and Organizational Growth.

• The Six Secrets of World Class Member Satisfaction™
  To create a long-term sustainable competitive advantage through Service Excellence.