HCAHPS Resources
Expert Guidance and Practical Tools for HCAHPS Success
Implementation cTools
Empowering healthcare leaders with strategies to navigate HCAHPS changes and elevate patient experience. Access this exclusive resource - simply enter your details to receive the download.
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Resources for Everyone
Register Now for the Mastering HCAHPS Leadership Series 17
Join the ranks of healthcare leaders driving exceptional patient experience and achieving the coveted 5 Star designation with the Mastering HCAHPS Leadership Series—your blueprint for HCAHPS excellence.
New Domains Coming This Summer
Healing Signals
July 2025
Seamless Care
August 2025
Rest Assured
September 2025
Get Your HCAHPS Certification Right Now
The Certified HCAHPS Practicing Professional Certification provides healthcare professionals with the knowledge and strategies needed to drive patient experience excellence and improve HCAHPS scores. Key benefits include:
Enhanced Leadership & Expertise
Equips leaders with proven strategies to foster a patient-centered culture.
Quality & Performance Improvement
Helps hospitals implement best practices to achieve higher HCAHPS scores and the coveted 5 star designation.
Competitive Advantage
Recognizes professionals as experts in patient satisfaction and hospital performance.
The HCAHPS LEAD Protocol
Leadership
Equip leaders with the tools, coaching, and strategies to drive measurable improvements in patient experience.
Execution
Implement a structured process with webinars, onsite coaching, and progress tracking for sustained success.
Accountability
Ensure domain owners and teams stay on track with guided coaching, assessments, and real-time feedback.
Discipline
Maintain long-term excellence with ongoing education, app-based learning, and customized resources.
Start Transforming Your Organization Today
These complimentary offerings are your first step toward long-term success. Explore one or sign up for all three to experience the full range of our expertise.