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Change Your Culture and
Transform your Patient Experience!
(or be Doomed to Repeat the Past)

A dysfunctional culture is the single greatest barrier to a healthcare organization’s effort to provide a truly great, world-class patient experience. Custom Learning Systems is recognized as a leading expert in helping organizations transform their service delivery by creating a culture of engagement and accountability throughout the entire house.

We achieve this through dynamic keynote presentations, comprehensive educational initiatives, to improve patient satisfaction through employee engagement, a vibrant HCAHPS e-learning program, and thoughtful, personalized coaching and consulting.

For almost 30 years, hundreds of healthcare organizations began their journey to excellence in patient satisfaction by picking up the phone and contacting us directly.

We welcome the opportunity to answer your questions at 1-800-667-7325.

Brian Lee Keynotes

The Engagement FactorCreate a world class patient experience and staff engagement and retention with… more.

HCAHPS Breakthrough Series

HCAHPSTransforming the Patient Experience. Achieve sustainable improvements. more.