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Change Your Culture and
Transform your Patient Experience!

A dysfunctional culture is the single greatest barrier to a healthcare organization’s effort to provide a truly great, world-class patient experience. Custom Learning Systems is recognized as a leading expert in helping organizations transform their service delivery by creating a culture of engagement and accountability throughout the entire house.

We achieve this through dynamic keynote presentations, comprehensive educational initiatives, to improve patient satisfaction through employee engagement, a vibrant HCAHPS Webinars, and thoughtful, personalized coaching and consulting.

For over 30 years, hundreds of healthcare organizations began their journey to excellence in patient satisfaction by picking up the phone and contacting us directly.

We welcome the opportunity to answer your questions at 1-800-667-7325 x200

Our clients improved their HCAHPS scores, in their first years of Hospital of Choice™ on an average of 42%tile in 8 of 11 Domains!

Brian Lee Keynotes

The Engagement FactorCreate a world class patient experience and staff engagement and retention with… more.



To address the 12 biggest barriers to HCAHPS Success Click to Contact Us

HCAHPS Breakthrough Series

HCAHPSTransforming the Patient Experience. Achieve sustainable improvements. more.