Keynote topics include:
The HCAHPS Hospital of Choice
Leveraging the HCAHPS Survey to Become the Employer and Provider of Choice
The Accountability Protocol
Hardwire for Successful Service Culture Transformation
Secrets of Accountability & Empowerment for HCAHPS Success
Hardwire Best Practices for Successful Leader, Staff, and Physician Engagement to Achieve Exceptional Patient Satisfaction
The Leadership Factor in Value-Based Purchasing
Moving HCAHPS Scores quickly through commitment and example
Leading the Healthcare Reform Revolution
Creating a brighter future for your patients and people
The Spirit and Soul of the HCAHPS Hospital of Choice
Celebrating the Commitment of the World-Class Service Professional