• Home
• Conference
• Long Term Care
• Log-in

• About Us
  • Brian Lee
  • Faculty
    • Implementation Specialists
    • Executive Coaches
    • Staff
  • Our History
  • Testimonials
• HCAHPS
  • HCAHPS Hospital of Choice
  • HCAHPS Breakthrough Series
  • Everyone's a Caregiver
  • HCAHPS Hope Plan
  • Bellwether
  • HCAHPS Keynotes
  • LEAD
• Training
  • Initiatives
  • Patient Satisfaction
  • Employee Retention
  • Leadership/ Teamwork
  • Physician
  • Board/ Trustees
  • Professional Development
  • Retreats
• Keynotes
  • Onsite Advantage
  • How We Customize
  • Top Keynotes
  • More Keynotes
• Resources
  • Software
  • Videos
  • Speakers

 

More Keynote Presentations

• The Six Secrets of World Class Patient Satisfaction™
  Create a long-term sustainable competitive advantage through Service Excellence

• Leading the Healthcare Reform Revolution™
  Creating a brighter future for your patients and people

• The Leadership Factor in Value-Based Purchasing™
  Moving HCAHPS Scores quickly through commitment and example

• Keep Your Nurses and Healthcare Professionals for Life™
  The 4 Imperatives of How to Inspire, Retain, Motivate, and Empower Patient Focused Nurses (& Everybody Else)

• The Spirit & Soul of the Service Professional™
  Making a Commitment to being World Class

• Anything You Can Do, You Can Do Better™
  Put the Power of Excellence to Work in your Professional Career and Personal Life.

• The Six Secrets of World Class Family Centered Care™
  To create a loving, compassionate experience, for every client and Family, every time, no exceptions.

• Creating a Service Culture is NOT a Spectator Sport™
  Secrets to Total Management Engagement and Frontline Leadership.

• Enthusiasm IS the Difference!™
  It’s Your Attitude, Not Your Aptitude That Determines Your Altitude.

• GOAL Master™
  To Master the 13 Stepping Stones of Goal Attainment.

• Inspiring Lifetime Loyalty™
  Secrets to Inspire World-Class Customer and Employee Satisfaction.

• Inspiring Service Excellence™
  Unleash your hidden power to Motivate and Empower!

• Just DO IT!™
  To Enhance Delegate Conference Value Through an Innovative “Wrap-Up” Keynote.

• The New Role of the Health Care Leader Inspiring Customer & Employee Loyalty™
  Becoming an Employer and Provider of Choice.

• One Minute Name Memory™
  How to Remember Every Name … Every Time … FOREVER!

• Service Communication Excellence™
  Create a world-class customer experience through effective communication.

• The Six Secrets of World Class Primary Care Patient Satisfaction™
  To create a loving, compassionate experience, for every patient, every time, no exceptions.

• The Spirit and Soul of the HCAHPS Hospital of Choice™
  Celebrating the Commitment of the World-Class Service Professional.

• Succeed from Adversity™
  To Survive Adversity and Make it a Springboard for Personal and Organizational Growth.

• The Six Secrets of World Class Member Satisfaction™
  To create a long-term sustainable competitive advantage through Service Excellence.