The HCAHPS Breakthrough Series™
Learning Guide
Frequently Asked Questions (FAQ)
Click here for Learning Guide: (Right click the arrow, and 'Save Target As' to your computer)
#12 – Willingness to Recommend 
(1 mb .pdf)
Tuesday, July 8, 2014 – 12 PT / 1 MT / 2 CT / 3 ET
Previous Learning Guide:
#11 – Overall Rating June 10, 2014
#10 – Transition of Care May 13, 2014
#9 – Responsiveness of Staff April 8, 2014
#8 – Pain Control March 11, 2014
#7 – Discharge Information January 14, 2014
#6 – Communication with Nurses December 10, 2013
#5 – Communication with Doctors November 12, 2013
#4 – Communication about Medication October 8, 2013
#3 – Cleanliness of Patient Rooms September 10, 2013
#2 – Quiet at Night August 13, 2013
#1 – The C-Suite Role in HCAHPS Transformation July 9, 2013
At the Conclusion of the Webinar
In order to receive the tools, you will need to complete the evaluation form at the conclusion of the Webinar. If you need assistance or have any questions, please email us or call 800-667-7325 (ext. 203).
