The HCAHPS Breakthrough Series™
Learning Guide
Frequently Asked Questions (FAQ) 
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#12 – Willingness to Recommend 3.6 mb .pdf)
Tuesday, September 15, 2015 – 10 PT / 11 MT / 12 CT / 1 ET
Previous Learning Guide:
#11 – Overall Rating Auugust 11, 2015
#10 – Transition of Care July 7, 2015
#9 – Responsiveness of Staff June 9, 2015
#8 – Pain Control May 12, 2015
#7 – Discharge Information April 7, 2015
#6 – Communication with Nurses March 10, 2015
#5 – Communication with Doctors January 13, 2015
#4 – Communication about Medication December 9, 2014
#3 – Cleanliness of Patient Rooms November 4, 2014
#2 – Quiet at Night October 7, 2014
#1 – The C-Suite Role in HCAHPS Transformation Sept 9, 2014
At the Conclusion of the Webinar
In order to receive the tools, you will need to complete the evaluation form at the conclusion of the Webinar. If you need assistance or have any questions, please email us or call 800-667-7325 (ext. 203).
