HCAHPS
Breakthrough Series
The HCAHPS Breakthrough Series™
Thank you for attending HCAHPS Breakthrough Webinar Series. We appreciate those who completed the Participant Satisfaction Report as we value your input.
As discussed in the presentations here are the links to the tools which we trust will be of value to you. Please follow the CLS Home page link to access addition information about our services.
Frequently Asked Questions (FAQ)
Access the downloads referenced in the presentation here:
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#11 – Overall Rating
Thursday, May 18, 2023 – 10 PT / 11 MT / 12 CT / 1 ET
Learning Guide: High-Performance Overall Hospital 
Tool Kit #11:The CEO's Engagement Checklist
Tool Kit #11: Annual Leadership Empowerment Survey
Tool Kit #11: The Patient and Family Advisory Council Charter
Tool Kit #11: Active Physician Engagement Checklist
Tool Kit #11: The Top 20 ED Must Have’s
Tool Kit #11: ED Best Practices Gap Analysis
Tool Kit #11: Webinar Master
Tool Kit #11: Charts
Team DO IT Plan #11
Certificate of Completion "Overall Rating" 
#10 – Transition of Care
Thursday, April 20, 2023 – 10 PT / 11 MT / 12 CT / 1 ET
Learning Guide: Transition of Care
Tool Kit #10:The Skilled Nursing Organization
Tool Kit #10: Personal Care Plan Checklist
Tool Kit #10: Care Transition Team Charter
Team DO IT Plan #10
Certificate of Completion "Transition of Care" 
#8 – Pain Care
Thursday, February 16, 2023 – 10 PT / 11 MT / 12 CT / 1 ET
Learning Guide: Pain Care
Tool Kit #8: Pain Care Resource Team Charter
Tool Kit #8: Pain Care Management Flow Sheet
Team DO IT Plan #8
Certificate of Completion "Pain Care" 
Archived Video 
#7 – Discharge Information
Thursday, January 19, 2023 – 10 PT / 11 MT / 12 CT / 1 ET
Learning Guide: Discharge Information
Tool Kit #7: Three Questions asked Three Ways to Guarantee a Satisfied Discharge Experience
Tool Kit #7: Discharge Charter
Team DO IT Plan #7
Certificate of Completion "Discharge Information" 
#6 – Communication with Nurses
Thurday, December 15, 2022 – 10 PT / 11 MT / 12 CT / 1 ET
Learning Guide: Communication with Nurses
Tool Kit #6: SERVE Mini-Poster
Tool Kit #6: AIDET Mini Poster
Tool Kit #6: "Keep Your Nurses For Life" eBook
Team DO IT Plan #6
Certificate of Completion "Communication with Nurses" 
Archived Video
#5 – Communication with Doctors
Thursday, October 20, 2022 – 10 PT / 11 MT / 12 CT / 1 ET
Learning Guide: Discharge Information
Tool Kit #5: Skilled Physician Communication At-A-Glance Poster 
Tool Kit #5: Skilled Physician Communication At-A-Glance Card 
Personal DO IT Plan #5
Certificate of Completion "Communication with Doctors" 
Archived Video
#4 – Communication about Medication
Thursday, September 15, 2022 – 10 PT / 11 MT / 12 CT / 1 ET
Learning Guide: Communicationabout Medication
Tool Kit #4: Patient Medication Education Team Charter
Team DO IT Plan #4
Certificate of Completion "Communication about Medication" 
Archived Video
#3 – Cleanliness of Patient Rooms
Thursday, August 18, 2022 – 10 PT / 11 MT / 12 CT / 1 ET
Learning Guide: Cleanliness of Patient Rooms
Tool Kit #3: Service Excellence Council Charter
Team DO IT Plan #3
Certificate of Completion "Cleanliness of Patient Rooms" 
Archived Video
#2 – Quiet at Night
Thursday, July 21, 2022 – 10 PT / 11 MT / 12 CT / 1 ET
Learning Guide: Quiet at Night
Tool Kit #2: "Satisfaction Guaranteed" eBook
Team DO IT Plan #2
Certificate of Completion "Quiet at Night" 
Archived Video
#1 – The C-Suite Role in HCAHPS Transformation
Thursday, June 16, 2022 – 10 PT / 11 MT / 12 CT / 1 ET
Learning Guide: The C-Suite Role in HCAHPS Transformation
Tool Kit #1: The Accountability Agreement
Team DO IT Plan "C-Suite Role"
Certificate of Completion "The C-Suite Role in HCAHPS Transformation" 
Archived Video