Patient Centered Clinic Mastery Series
What would it mean to your patients, family, and community if every clinic employee was a patient relationship expert?
Patient Centered Clinic
Educate, engage and empower everyone to provide a world class, compassionate patient experience in just one hour a month for 8 months.
Learn more about the value and impact of this powerful, proven frontline education program by participating in a special live introductory webinar The Power of HCAHPS Frontline Education & Engagement by Brian Lee.
The only thing worse than training an employee and having them leave, is to not train them, and have them stay – Zig Ziglar
The Everyone’s a Caregiver® Mastery
Series Patient Centered Clinic Includes:
50 Patient Experience Skills:
- 10 Getting Timely Access (1 webinar)
- 22 Responsive, Helpful Office Staff (3 webinars)
- 13 Physician/Provider Communication & Overall Rating (2 webinars)
- 5 Care Coordination/Follow-up (2 webinars)
Each webinar includes:
- A downloadable learning guide
- Step-by-step DO IT implementation recommendations
The series is equally valuable and relevant for your:
- Advanced Care Practitioners
- Medical Office Staff
- Clinic Management
Eight high impact webinars presented by acclaimed authors
Brian Lee, CSP
Michael Klein, MD
Janet Craig, MD
Jean L. Eaton
Don’t worry, be happy…
If anyone misses a scheduled webinar, they can access the Everyone’s a CaregiverMastery Series most recent videos for two full weeks following the premiere of that webinar.
Webinar Attendees Say it Best
Jeff Smith, PD, Director of Process Improvement
Harrisburg Medical Center