Everyone’s a Caregiver
What would it mean to your patients, hospital, and community if every employee were HCAHPS competent?
HCAHPS Hospital of Choice
Educate, engage and empower everyone to provide a world class, compassionate patient experience in just one hour a month for 11 months.
Learn more about the value and impact of this powerful, proven frontline education program by participating in a special live introductory webinar The Power of HCAHPS Frontline Education & Engagement by Brian Lee.
The only thing worse than training an employee and having them leave, is to not train them, and have them stay – Zig Ziglar
The Everyone’s a Caregiver™ Mastery
Frontline Series (EACM™) Includes:
HCAHPS skills, competencies, and best practices
- 34 designed for everyone (5 webinars)
- 53 targeted for nursing (6 webinars)
Each webinar includes:
- A downloadable learning guide
- Step-by-step DO IT implementation recommendations
The series is equally valuable and relevant for your caregivers in the:
- Emergency Department
- Ambulatory Surgery/Outpatient Dept.
- Medical Practice
- Skilled Nursing/Long Term Care
Eleven high impact webinars presented by acclaimed authors
Brian Lee, CSP
Founder of CLS
David Dworski, MA
Don’t worry, be happy…
If anyone misses a scheduled webinar, they can access the Everyone’s a CaregiverMastery Series most recent videos for two full weeks following the premiere of that webinar.
Webinar Attendees Say it Best
Jeff Smith, PD, Director of Process Improvement
Harrisburg Medical Center