Everyone’s a Caregiver
Mastery Series

What would it mean to your patients, hospital, and community if every employee were HCAHPS competent?

HCAHPS Hospital of Choice

Educate, engage and empower everyone to provide a world class, compassionate patient experience in just one hour a month for 11 months.

Learn more about the value and impact of this powerful, proven frontline education program by participating in a special live introductory webinar The Power of HCAHPS Frontline Education & Engagement by Brian Lee.

The only thing worse than training an employee and having them leave, is to not train them, and have them stay – Zig Ziglar 

The Everyone’s a Caregiver™ Mastery
Frontline Series (EACM™) Includes:

HCAHPS skills, competencies, and best practices
  • 34 designed for everyone (5 webinars) 
  • 53 targeted for nursing (6 webinars) 
Each webinar includes:
  • A downloadable learning guide
  • Step-by-step DO IT implementation recommendations 
The series is equally valuable and relevant for your caregivers in the:
  • Emergency Department 
  • Ambulatory Surgery/Outpatient Dept. 
  • Medical Practice 
  • Skilled Nursing/Long Term Care
Eleven high impact webinars presented by acclaimed authors
webinar author brian lee

Brian Lee, CSP
Founder of CLS
webinar author brian lee

David Dworski, MA
Implementation Specialist
Don’t worry, be happy…

If anyone misses a scheduled webinar, they can access the Everyone’s a CaregiverMastery Series most recent videos for two full weeks following the premiere of that webinar. 

Webinar Attendees Say it Best