HCAHPS
Breakthrough Series
The HCAHPS Breakthrough Series™
Thank you for attending HCAHPS Breakthrough Webinar Series. We appreciate those who completed the Participant Satisfaction Report as we value your input.
As discussed in the presentations here are the links to the tools which we trust will be of value to you. Please follow the CLS Home page link to access addition information about our services.
Frequently Asked Questions (FAQ)
Access the downloads referenced in the presentation here:
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#2 – Quiet at Night
Thursday, July 21, 2022 – 10 PT / 11 MT / 12 CT / 1 ET
Learning Guide: Quiet at Night 
Tool Kit #2: "Satisfaction Guaranteed" eBook
Team DO IT Plan #2
Certificate of Completion "Quiet at Night" 
Archived Video 
#1 – The C-Suite Role in HCAHPS Transformation
Thursday, June 16, 2022 – 10 PT / 11 MT / 12 CT / 1 ET
Learning Guide: The C-Suite Role in HCAHPS Transformation
Tool Kit #1: The Accountability Agreement
Team DO IT Plan "C-Suite Role"
Certificate of Completion "The C-Suite Role in HCAHPS Transformation" 
Archived Video
