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Solutions Service Excellence

Ignite the Patient Experience
Service Excellence Initiative™
Culture of Engagement Initiative™
LEAD – HCAHPS
ED Blueprint for Success

Reignite Caregiver Engagement to Win Back Every Single Patient: A Five Phase Process.

COVID-19 Shifts Health Care Consumer Behavior

42% of consumers feel uncomfortable going to a hospital for any in person medical treatment
45% don’t want to go to an urgent care or walk-in clinic
38% said they would delay scheduling elective procedures for another six months
27% won’t go to a hospital for a diagnostic test

The Study – The Alliance of Community Health Plans (ACHP)

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