It was great to meet you!
As mentioned, here are the links to my books. Feel free to take one or all of them.
Brian Lee CSP, HoF
Books
Satisfaction Guaranteed™
How to Satisfy Every Customer Every Time
By Brian Lee CSP, HoF
Download Full 
Keep Your NURSES & Healthcare Professionals for Life
The four imperatives to inspire, retain, motivate and empower, patient-focused nurses and everyone else
By Brian Lee CSP, HoF
Skillfull Physician Communication
Master the communication skills of a compassionate patient-experience
By Brian Lee CSP, HoF with David Dworski
Rural Hospital Renaissance
A game changing blueprint for patient driven future
By Brian Lee CSP, HoF
One Minute Name Memory
How to remember every name - every time - forever!
By Brian Lee CSP, HoF