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View The Exclusive Story of Memorial Hospital’s Journey to 5 Star Designation:
- Adapt Memorial Hospital’s successful best practices that engaged caregivers at every level to support their mission: It’s the Right Thing To Do
- Energize and rejuvenate your teams’ commitment to patient experience by learning firsthand Memorial Hospital’s real-life story of organization wide engagement
- Check out the documentary here!
“The reason most people never reach their goals is that they don't define them, learn about them, or even seriously consider them as believable or achievable. Winners can tell you where they are going, what they plan to do along the way, and who will be sharing the adventure with them.”
- Denis Waitley
Why Choose Custom Learning Systems?
- Our Service Excellence Initiative™ is a comprehensive customized, 3-year cultural transformation process that will enable you to achieve and sustain a long-term, competitive advantage through breakthrough increases in patient, employee, and physician satisfaction.
- Begin and sustain the journey of culture change that hardwires an organization-wide commitment to an exceptional patient experience.
- Custom Learning Systems is a cultural transformation implementation organization whose focus is devoted exclusively to healthcare. Our mission is to Create World-Class Patient, Employee, and Physician Satisfaction.
The 5 Star Journey
The 5 Star Journey is a 3-year cultural transformational process. Here’s an exclusive preview of your first year with Custom Learning’s System Service Excellence Initiative:
- ENGAGE
- Service Excellence Initiative Launch
- Highly Skilled Engagement Experts
- Process Leadership College
- Leadership Briefing
- Service Excellence Council Launch
- OASIS Team Launch
- Service Excellence Advisor Launch
- EMPOWER
- Front Line Leader Training
- Leadership Training
- Service Excellence Workshops
- Departmentally Organized Improvement Tactics
- Engage Extraordinary Speakers Series
- TRANSFORM
- Accountability Audit
- Evaluating the Journey
- Celebration & Recognition at your Annual Service Summit
