For community hospitals, rural providers, and independent health systems ready to become the provider of choice in their community. We deliver the coaching, training, and culture transformation that gets you to 5 Star, and keeps you there.
Trusted by 560+ Healthcare Providers
Family Health West, Fruita, CA
CLS Excels at Initiating a Positive Sustainable Culture Change
“It’s all about culture. If you want to move your culture in a different direction, that’s where CLS excels at initiating a sustainable positive culture change. The data in our turnover rates and exit surveys tells the story. The Evidence – lower turnover rates, staff morale and new hires the understand this is the place to work. Even more evidence, our employee’s family members want to work here.”
Ortonville Area Health Services, Ortonville, MN
This Process has Paid for Itself Many Times Over
“I would absolutely recommend the CLS Service Excellence Initiative, because patients will travel longer distances to receive better care, as competition gets tougher. We have saved costs on improved employee retention; this process has paid for itself many times over. Since achieving Five Star status, we have been hearing from new hires this is a great place to work.”
Valley Healthcare System, Columbus, GA
It is So Worth it in the End, as it Becomes Embedded in the Daily Workflow
“If you want great outcomes with your patients and employees, this program is for you. It takes work, but it is so worth it in the end, as it becomes embedded in the daily workflow. We are changing our culture for the better step by step.”
Edwards County Medical Center, Kinsley, KS
With CLS, You Know They Will Make it Happen
“It’s a good program. We were given the actual tools to use that were needed. With CLS, you know they will make it happen. We’ve seen our customer driven culture significantly improve… not just with the patient, but also with our coworkers.”
Valley Professionals Community Health Center, Clinton, IN
Provides Strong Accountability
“Service Excellence is worth doing if you want it improve your culture and improve your structure. It provides strong accountability, and their engagement experts help us stay on track”
Franklin General Hospital, Hampton, IA
A Great Opportunity to Have a Proven Road Map
“The CLS Hospital of Choice Initiative is a great opportunity to have a proven road map to guide you and keep you on the road to a 5 Star Culture and it help you over the speed bumps.”
Madison Healthcare Services, Madison, MN
CLS Did a Great Job to Giving Us the Tools
“Service Excellence was the vehicle to enable us to kickstart positivity and culture change the avenue to do it. CLS did a great job giving us the tools.”
ReGenesis Health Care, Spartanburg, SC
Their System Enables You to Change Your Culture
“CLS is a great opportunity to improve your employee and patient retention and satisfaction, Their system enables you to change your culture. The first year is most critical to building a strong foundation, and they build their program around you. This is the program you should consider immediately.”
“We’ve seen our customer-driven culture significantly improve, not just with the patient, but also with our coworkers.”
CEO, Edward County Medical Center, KS
You’ve launched initiatives. You’ve done the training. But patient scores are still inconsistent, staff turnover hasn’t budged, and accountability breaks down between departments. Meanwhile, patients are paying attention. When 72% of patients say online reviews influence where they seek care, you can’t afford to stay stuck.
Most improvement intiatives never reach the frontline. Custom Learning Systems does.
Custom Learning Systems was built for healthcare organizations exactly like yours. We’ve watched leaders grow, frontline staff take ownership, and patient experience stop being a metric and start being a culture.
Where are you feeling the pressure?
Your values are on the wall. But they’re not in the hallway. Staff behavior is inconsistent, follow-through breaks down, and culture improvement stalls between initiatives.
Your scores are flat, or worse, slipping. Patients notice. So does your community and your CMS.
Your managers are working hard. But departments aren’t pulling in the same direction, and accountability keeps falling through the cracks.
Agency costs are up. Good people are leaving. Every open shift is another hit to your culture, your budget, and your patients.
Our experts listen carefully to what you're saying, and what you might be missing between the lines.
You'll receive a clear, customized roadmap with defined goals, realistic timelines, and measurable milestones.
Progress happens in real time, culture shifts, and scores improve. Our team is with you every step of the way.
Long-term partners achieving sustained culture change.
See how organizations like yours went from struggling to nationally recognized.
When you contact us, there’s no pressure to commit. Expect a focused conversation about where your organization is, where you want to go, and whether we’re the right partner to get you there.
We'll give you a clear picture of investment and expected return before you commit to anything.
We'll help you build the case internally.
Let’s change that.
Join us for our 26th annual conference in Reno, Nevada from November 9-11, 2026.
Join industry leaders at our annual Healthcare Service Excellence Conference for inspiration and best practices.
From downloadable contents like toolkits and books, to our digital learning platforms, live webinars and events, we have the resources for your healthcare team.
Bringing healthcare leaders together for live, interactive sessions focused on sharing ideas, solving real challenges, and learning from experts and peers. Each webinar delivers practical strategies you can apply right away to enhance the patient and employee experience. Can’t attend live? Every session is recorded and available for on-demand access.
Ready to transform your patient experience? Reach out to our team of experts today.
+1 (800) 667-7325
