Custom Learning Systems
Elevating the quality of care to a 5 Star level through coaching, training, and consulting, increases employee engagement and patient satisfaction.
CUSTOM LEARNING SYSTEMS
Hello
Brian Lee CSP, HoF, is one of North America’s leading experts in the field of improving the Patient Experience and Staff Engagement.
Brian Lee founded Custom Learning Systems Group and the Healthcare Service Excellence Institute in 1984.
For over 40 years, Custom Learning Systems has partnered with leading providers in the continuing care and healthcare sectors on projects to improve employee engagement, retention, and resident and patient satisfaction.
Through a highly effective, multi-disciplinary approach that includes on-site training, coaching, e-learning, and surveys, forward-looking organizations in these sectors have achieved true and sustained organizational transformations.
Delivering a Transformative System that works
By engaging, educating, and empowering everyone to contribute to the journey to become 5 Star, this will enable you to win back patients who live in your market area that have left you, and grow inpatient and outpatient volumes.
Training & Tools
Genuine organizational transformation through our training programs.
Conferences
The Annual HealthCare Service Excellence Conference boasts a 4.95 rating among attendees.
Unmatched Experience
For over 40 years, Brian Lee and his team have collaborated with 550+ healthcare organizations.
Experts are Former Hospital CEO’s
Our Executive Coaching team of former CEO’s of Hospitals and Clinic Networks understand your challenges first-hand.
Our clients love working with us
We have collaborated with some of the largest healthcare systems in North America, guiding them from low employee engagement and patient scores to achieving 5 Star recognition as top regional and national performers.
"Custom Learning Systems is our partner in our 5 STAR success – 4 years in a row AND being named the Outstanding Rural Health Organization for 2023."
Ada BairCEO, Memorial Hospital
“Using the tools, videos, and entire range of services offered by Custom Learning Systems, Family Health West continues to grow in this initiative to provide the best possible care to our patients."
“Custom Learning Systems has made it possible to find great staff, onboard them, mentor them, and engage them in such a way that they want to stay and grow within our organization.”
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