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Find an expert specialized in your needs.
In his role as an Executive Coach with Custom Learning Systems, Mark assists healthcare clients improve their organization’s culture, patient satisfaction and operational metrics including Length of Stay and ED throughput.
Andrew combines his diverse background as a commercial pilot, minister, and professional mediator to help people look beyond their differences and function together with unprecedented efficiency.
CLS founder Brian Lee, CSP serves as CLS thought leader and has earned the reputation Healthcare’s Engagement expert over the past 36 years through his dynamic, inspiring keynote presentations centered around our mission of creating cultures of healing kindness that engage, empower and transform.
Pat has been with Custom Learning Systems since 1995 and currently serves as Chief Operating Officer, overseeing Client Services, program development, and executive initiatives. She played a key role in developing CLS’s Service Excellence Initiative and LEAD Protocol™, helping healthcare organizations strengthen leadership and patient experience performance.
A forward looking individual who is counted on for strategic and futuristic strengths that drive innovation, collaboration and commitment by all stakeholders.
Mandy specializes in training and problem solving to drive organizational success with major projects such as the 5 Star Swing Bed Growth Academy™, Accelerated Staffing Fix™, Care College, CareSay™, Everyone’s a Caregiver® Micro-Webinar Platform, and the Mastering HCAHPS Leadership Series™.
Martha is the rockstar who manages all CLS functional systems both internally and externally. She works closely with all team members to ensure that everyone has the appropriate tools needed to achieve our everyday mission.
Rhonda has a talent for creating relationships. Her positivity allows her to share our message and the importance of our CLS product platform.
Sue has been with CLS for over 25 years and is the driving force behind our graphics, videos, and brochures. She brings creativity by visually communicating our mission to the world.
Annie is the Senior Executive Assistant to Brian Lee. Her expertise lies in being able to proactively work with him to achieve our goals.
Bruce brings a history of innovative marketing strategies and is passionate to ensure that educational materials deliver a hands-on approach
Chelan is the champion at managing our client’s expectations. She ensures that everyone has the tools and resources needed to create their own 5 Star experience.
With expertise in project management and production and with a passion for healthcare, Dorian ensures that the content development and delivery process is successful.
Dr. Klein’s passion for patient experience and advocacy for physicians was evident to the founders of Custom Learning Systems when he presented for them at their national conference and he subsequently accepted their offer to become our first Chief Medical Officer.
Rachel is an experienced Healthcare Executive with extensive knowledge, experience, and proven outcomes with Patient Experience, Employee Engagement, Virtual Nursing Models, Magnet® Designation, and Professional Nursing Practice.
Angie Schierer is an accomplished C-suite executive consultant specializing in rural healthcare administration. With a robust background in operations, quality, process improvement, and team development, she thrives on tackling new challenges and leading diverse teams through transformational growth and innovative thinking.
Clients appreciate the extensive experience that Larry brings to them, spanning various industries, organizational types, and sizes from around the globe. Larry consistently garners five-star reviews from participants in his training sessions.
Inspiring organizations and individuals to KICK IT IN® and TAKE THE LEAD with better leadership and smarter followership to grow faster long-term results.
Donna is a Certified Speaking Professional who has spent over 2 decades speaking, writing, and working with mission-driven leaders in a variety of fields to help them create cultures of happy, caring people who deliver red carpet customer service.
With 35 years of leadership experience, Kevin utilizes a distinct understanding of nature, the environment, and human interactions. He enjoys bringing out the best in front-line workers and executive management. His driving motivation is to bring inspiration to others that develops a desire to live with significance, meaning, joy and humor.
Lynn is a graduate from the University of Western Ontario with a degree in Social Organization and Human Relations. She also graduated from the Rotman School of Business at the University of Toronto with a certificate in Advanced Human Resources Management.
Since 2005, Michele has implemented our Service Excellence Initiative within over 50 healthcare organizations to improve the patient experience through process improvement and employee engagement. Her client, Memorial Hospital in Carthage, IL earned and maintained a 5-star status from CMS since the Covid pandemic.
Helping companies take care of employees, so that employees will WANT to take care of the company.
Richard Hadden is a Certified Speaking Professional who focuses on connecting people to profit. He is co-author of the popular Contented Cows leadership book series, including his latest book, Contented Cows STILL Give Better Milk, and also the book Rebooting Leadership.
Tara is a psychotherapist, author, speaker and executive performance coach who integrates Self-Regulation Therapy with strategic coaching.
Tim is an expert in VUCA (Volatile, Uncertain, Complex and Ambiguous) and has a deep understanding about how these conditions impact organizations and individuals. He has been developing leaders to succeed in a VUCA environment for many years.
Jeff helps organizations provide a world-class customer experience to differentiate themselves, retain their best employees and become the vendor of choice in their industry.
Dennis is a servant leader. He believes that he was put on this earth to serve others, and his focus is to do all he can to keep rural hospitals vibrant and to grow and develop healthcare leaders and medical providers. Work/life balance for CEOs and physicians is another passion of his, which he feels is greatly needed. His faith is his North Star.
Ron understands the issues that health care organizations face, with over 35 years experience in the health care field. He has been CEO of hospitals in Missouri, Oklahoma, South Carolina, Louisiana, New Mexico and Montana.
Michael Bayer is a change expert, with 15 years experience leading total quality management initiatives at Transport Canada and more than 22 years of experience leading successful, self-sustaining LEAN initiatives in healthcare organizations across the United States and Canada.
Mike Kolenda assists healthcare organizations with implementing and/or improving service delivery programs and systems related to outpatient clinical care, staff training and development.
As a Marketing Assistant, Kathryn brings curiosity, creativity, and strong organizational skills to everything she does. She’s resourceful, quick to adapt, and always ready to support the team wherever needed.
Christy is the behind the scenes genius to ensure nothing gets lost in the shuffle. Her organization and ability to keep our development team on target is outstanding.
Sara joined CLS as a Client Services Coordinator where she offers support to facilities and plays a key role in preparing and customizing materials for the Service Excellence Initiative™. Sara’s passion for excellence in client-focused positions, make her well-suited for this position. Her proficiency shines in projects that demand a high level of attention to detail and creativity.
As a member of the Client Services team, Christine’s skills are put to their best use when she’s faced with a tricky project full of details. She is able to step into most situations and find something that suits her, particularly in administration and creative writing.
Monique is an experienced Client Services Coordinator with a demonstrated ability to deliver extraordinary customer service and maintain client relationships. A self-starter skilled in Communication, Collaboration, Critical Thinking, and Proofing/Editing.
In her role as a Graphic Designer, Victoria designs digital and print brochures, logos, HTML emails, explainer videos, social media content, PowerPoint and workbook templates, and vector illustrations. Most recently, she has been exploring UI and UX design.
Clint Maun is the founder of Maun-Lemke Consulting and a nationally recognized expert in healthcare service excellence, leadership development, and patient experience improvement. For more than three decades, he has worked with hospitals and healthcare organizations across the country to strengthen culture, elevate patient satisfaction, and develop high-performing leadership teams.
Cheryl Boldt is a senior consultant with Maun-Lemke Consulting who partners with healthcare leaders to strengthen organizational culture, employee engagement, and service excellence. With extensive experience in healthcare leadership and operations, she helps teams implement practical strategies that improve both the employee and patient experience.
