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Expert strategies, tools, and a roadmap to strengthen patient and employee engagement.
400+ attendees yearly · Nov 9–11, 2026 · Reno, Nevada
Registration opens August 3rd, 2026. Get notified to secure your spot.
You deserve people who’ve walked your journey and know what works.
Burnout, turnover, patients who expect more, and teams stretched thin….
If you’re leading in healthcare right now, you already know the pressure. The HealthCare Service Excellence Conference exists to give you real answers. We give you practical sessions, proven frameworks, and connect you with peers who’ve faced the same challenges and found a way through.
We tackle the challenges keeping you up at night. Each session helps you solve them.
Stop managing and start leading instead. Build the trust and accountability that moves people from the boardroom to the bedside.
Lose fewer people, and attract better ones. Walk away with staffing strategies that actually hold.
Turn patient experience from a score on a report into a real competitive advantage. Tools, tactics, and case studies that show you how.
Agency costs are up. Good people are leaving. Every open shift is another hit to your culture, your budget, and your patients.
It's one thing to get better. It's another thing to keep it that way. Build the systems and mindset to make excellence last.
You don't have the same resources as the big systems. You don't need them. Practical solutions built for hospitals and clinics like yours.
The HealthCare Service Excellence Conference brings together healthcare leaders, teams, and industry experts every year to make the hard work of healthcare more sustainable, more energizing, and more effective. You’ll leave with strategies you can use Monday morning and connections that last long after the conference ends.
Year after year, the HealthCare Service Excellence conference earns some of the highest ratings in healthcare event history.
Here’s what attendees have to say.
Each speaker is chosen because they have something real to say. They have hard-won lessons, proven frameworks, and the kind of energy that makes a room lean forward.
Amputate to Elevate
In today’s healthcare environment, leaders are making critical decisions in the face of uncertainty, workforce fatigue, and constant disruption. In this powerful keynote, John introduces his transformation framework, Amputate to Elevate, equipping leaders to act with clarity when the path forward is unclear.
Thriving Through Uncertainty
In healthcare, where teams are being asked to do more than ever, that culture is tested every day. Erin Mark brings a rare perspective shaped by years of navigating a terminal illness and experiencing care during its most critical moments, combined with deep experience supporting teams in high-pressure environments.
Everyday Influence
Built on his viral TEDx talk “How to Be an Everyday Influencer” and his first-of-its-kind national research study, this keynote reveals a powerful truth: real influence isn’t reserved for those with titles, platforms, or power… it lives in everyday actions.
The Impact Playbook
In this high-energy, high-impact, interactive keynote – filled with humor, storytelling, and real-world examples – Joe Schmit inspires audiences to harness the power of making one more intentional, positive impact every single day.
The Joy Jolt Effect
Your team is drained. High expectations for care, and workforce pressures challenge even the strongest cultures. Like a strong mug of morning coffee, Joy Jolt energizes teams to serve at their best and navigate disruption with renewed focus.
Rise Anyway
In a world desperate for connection and authentic leaders, Rise Anyway will inspire your audience to prioritize Human Intelligence in a digital world consumed with Artificial Intelligence and digital disruption. Audiences will walk away with a practical framework to accelerate growth and align teams in a digital economy.
Spots fill up. Get a reminder when registration opens on August 3rd so you can be first in line.
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