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Instant access to an ecosystem of thousands of proprietary tools and expertise, to drive a 5 Star patient and employee culture.
Improvement tools, education, and expert guidance are scattered across platforms, binders, and inboxes. When a leader needs the right resource at the right moment, they’re hunting for it instead of using it.
That’s where CLS One™ comes in.
Now that expertise lives on one platform.
We’ve worked alongside hospitals, rural health systems, community health centers, and long-term care organizations across North America. We know what improvement looks like when it works, and we know exactly where it breaks down.
The most common breaking point isn’t effort. It’s access. Teams that want to improve don’t always have the right tools, the right training, or the right support available when they need it most.
CLS One™ brings everything Custom Learning Systems has developed over decades of healthcare-specific work into one secure, HIPAA-compliant platform, organized and ready to use the moment your team needs it.
Our experts listen carefully to what you're saying, and what you might be missing between the lines.
Leaders, managers, and frontline staff log in and find exactly what they need, from micro-learning and implementation playbooks to role-based development pathways and on-demand AI guidance through Ava™
Because everything lives in one place and reinforces the same Service Excellence framework, improvement doesn't stall. It compounds.
Inside CLS One™, you’ll find everything your team needs to improve, right when they need it.
Most tools point you toward resources. Ava™ thinks through problems with you.
Ava is CLS One’s built-in AI assistant, trained on decades of Custom Learning Systems’ proprietary knowledge and Service Excellence frameworks. When there’s no consultant available, no meeting on the calendar, and no time to wait, Ava is there.
Work through a challenge you’re not sure how to approach.
She’s a thinking partner, available any time a member of your team needs support.
And because Ava’s knowledge is continuously shaped by the expertise of our consultants, the guidance she gives is grounded in what actually works in healthcare.
The organizations achieving 5 Star recognition didn’t get there by accident. They got there because they had the right system in place.
That’s what organizations using CLS One™ are building toward.
Implementation Coordinator, Fairchild Medical Center
“Ava is a lifesaver; those ‘hey quick question’ moments are pure gold and always get me the answers I need. I love moving fast, but I also want to make informed decisions — CLS One lets me do both, seamlessly. I couldn’t imagine supporting the Service Excellence Initiative without it!”
