Registration now open for HCSEC 2026. Register Now!
Registration now open for HCSEC 2026. Register Now!
Patient experience doesn’t improve through good intentions. It improves when hospitals have engaged leaders, empowered caregivers, clear service standards, and practical systems that support continuous improvement. Hospital Academy™ helps you build a patient experience that lasts
Hospital Academy™ is a six-month guided implementation program that gives hospitals the tools, education, and coaching to build a stronger patient experience—one sustainable step at a time.
Hospital Academy™ is supported by one-on-one coaching sessions with your CLS Executive Coach, practical implementation tools, on-demand leadership education, and real-time feedback designed to help your organization create lasting patient experience improvement.
Create your implementation plan, establish your Service Excellence Council, and identify your highest priorities.
Develop your service standards, feedback strategy, and implementation plan using the Hospital Academy™ Workbook.
Apply on-demand leadership education, implementation tools, and CareSay™ feedback to strengthen the patient experience.
Review progress, refine priorities, and build a plan for long-term success.
One of the most valuable experiences in Hospital Academy™ is The Employee HACHPS Alignment Exercise which helps your organization view the patient experience from a new perspective.
This guided exercise challenges assumptions, sparks meaningful leadership discussion, and reveals opportunities that may otherwise go unnoticed.
By exploring the patient experience together, leaders and caregivers gain greater alignment, strengthen HCAHPS understanding, and establish clear priorities for improvement.
Improving the patient experience requires leaders from across the organization working toward a common vision. Hospital Academy™ is designed for a focused implementation team that evaluates opportunities, sets priorities, and leads improvement efforts throughout the hospital.
Estimated Time Commitment: Approximately 1–2 hours per week over six months.
Hospital Academy™ provides the framework to help your organization move forward with confidence.
