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The Weight of Your Words: How Leaders Shape Culture Through Language

| September 22, 2026 |

Getting Started

Download our most loved resources.

EVENT, FEATURED

Ignite the Patient Experience

A Two-Day High Impact Onsite Strategic Working Session

FEATURED, TOOLKITS

Keep Your Nurses for Life

Brian Lee

ASSOCIATION, FEATURED

National Rural Rating System

A Star Rating System that ranks rural and critical access health care

Browse Resources

E-books, Toolkits, Webinars, Digital Platforms, and more

EVENT, FEATURED

Ignite the Patient Experience

A Two-Day High Impact Onsite Strategic Working Session

FEATURED, TOOLKITS

Keep Your Nurses for Life

Brian Lee

ASSOCIATION, FEATURED

National Rural Rating System

A Star Rating System that ranks rural and critical access health care

PROGRAM

Service Excellence Initiative

Hardwiring a 5-Star Culture of Healing Kindness

BROCHURE, DIGITAL PLATFORM

CLS One

Instant access to thousands of proprietary tools and expertise

BROCHURE, DIGITAL PLATFORM

CareSay

Disrupting the Way Healthcare Listens to Improve

BROCHURE, DIGITAL PLATFORM

Everyone’s a Caregiver®

Creating a 5 Star Culture of Healing Kindness through Digital Innovation

BROCHURE, PROGRAM

Care College

16-Week Faculty-Led Implementation Accelerator

BROCHURE, PROGRAM

The Accelerated Staffing Fix

Stop the Bleeding, Find & Retain Quality Staff

BROCHURE, PROGRAM

The 5 Star Swing Bed Growth Academy

A New Era in Rural Hospital Success

EDUCATION

Mastering HCAHPS Leadership Series

A Leadership-Focused Education Series Designed to improve CMS HCAHPS Performance

EDUCATION

Certified HCAHPS Practicing Professional Exam

Certification for healthcare professionals to improve HCAHPS scores.

BROCHURE, TOOLKITS

5 Star Bragging

A Communication Toolkit with Ideas to Celebrate 5 Star Status

BROCHURE, PROGRAM

5 Star ED

Educate, Hardwire & Transform Sustainable Emergency Department Improvement

EAC® Event

5 Star ED Assessment

A 2-Day On-Site Assessment of Your Current ED Operations

EAC® Event, TOOLKITS

5 Star Clinic

Assess, Design, & Hardwire a Culture of Healing Kindness

EAC® Event, TOOLKITS

5 Star Clinic Assessment

A 2-Day On-Site Assessment of Your Current Clinic Operations

EAC® Event, TOOLKITS

5 Star Nurse

Creating a Healing Relationship through Kindness & Trust

EAC® Event

5 Star Physician

Make Trust Your Pathway to a Personally Rewarding Medical Practice

BROCHURE

Learn more about us

BROCHURE

Forever 5 Star

Sustaining Service Excellence and Culture Improvement

EVENTS

Keynotes

Presentations that Refresh, Restore & Reignite

EVENTS

HealthCare Service Excellence Conference

A 3-Day Annual Conference for Healthcare Teams

EVENTS

Engage Webinars

Transformational Leadership Education for Healthcare Professionals

TOOLKITS

Skillful Physician Communication

Brian Lee

TOOLKITS

Satisfaction Guaranteed

Brian Lee

TOOLKITS

Rural Hospital Renaissance

Brian Lee

TOOLKITS

One Minute Name Memory

Brian Lee

TOOLKITS

The TRUST Checklist for Nurses

For the 5 Star Nurse

TOOLKITS

The TRUST Checklist for Caregivers

For the 5 Star Caregiver

TOOLKITS

The TRUST Checklist for Physicians

For the 5 Star Physician

TOOLKITS

The TRUST Checklist for Providers

For the 5 Star Providers

EVENTS

HealthCare Speakers Bureau

industry's leading keynote speakers, facilitators, and seminar leaders

ASSOCIATION

Healthcare Vendors – Our Trusted Partners

Connecting With 1000s of Patient Focused Healthcare Leaders

ASSOCIATION

NHLN

Live Streaming Leadership and Professional Development Educational Programming

EDUCATION

Kindness Care Everywhere

Creating a Culture of Compassion and Caring in the Healthcare Workplace

TOOLKITS

Kindness Care Game

A Card Game to Connect with Your Team

EVENT

Breakthrough Awards

Recognizing Excellence in Patient Experience

ASSOCIATION, EVENT

Summit Awards

Celebrating Outstanding Service Excellence Leaders, Teams, and Organizations

EVENT

Team Bragging Video Awards

Celebrating Healthcare Teams on Their Service Excellence Journey

EVENT

Star Rating Awards

Recognizing Excellence in CMS and NRRS Star Ratings

TOOLKITS

Power of Partnership

Helping Trusted Partners Connect, Grow, and Serve More Clients

EVENTS

Reignite the Patient Experience Fully Staffed

90-Minute Keynote on Improving Patient and Employee Experience

EVENTS

Hardwiring a 5 Star Patient Experience

90-Minute Keynote on Creating a Consistent 5 Star Patient Experience

EVENTS

Secrets of the Staffing Fix

90-Minute Keynote on Recruiting, Retaining, and Engaging Staff

EVENTS

Master the New HCAHPS with NRHA

90-Minute Keynote on Improving HCAHPS Results and Patient Experience

EVENTS

How to Become Five Star with NRRS

90-Minute Keynote on Achieving 5 Star Clinic Performance

TOOLKITS

Nursing Kindness Culture Plan

Nursing Best Practices, Tools, and HCAHPS Improvement Resources

Research & Industry Resources

Articles and Guidance from: