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EVENT, FEATURED

Ignite the Patient Experience

A Two-Day High Impact Onsite Strategic Working Session

FEATURED, TOOLKITS

Keep Your Nurses for Life

Brian Lee

EDUCATION, FEATURED

Webinars

Free Healthcare Education On-Demand

Browse Resources

E-books, Toolkits, Webinars, Digital Platforms, and more

EVENT, FEATURED

Ignite the Patient Experience

A Two-Day High Impact Onsite Strategic Working Session

FEATURED, TOOLKITS

Keep Your Nurses for Life

Brian Lee

EDUCATION, FEATURED

Webinars

Free Healthcare Education On-Demand

PROGRAM

Service Excellence Initiative

Hardwiring a 5-Star Culture of Healing Kindness

BROCHURE, DIGITAL PLATFORM

CLS One

Instant access to thousands of proprietary tools and expertise

BROCHURE, DIGITAL PLATFORM

CareSay

Disrupting the Way Healthcare Listens to Improve

BROCHURE, DIGITAL PLATFORM

Everyone’s a Caregiver®

Creating a 5 Star Culture of Healing Kindness through Digital Innovation

BROCHURE, PROGRAM

Care College

16-Week Faculty-Led Implementation Accelerator

BROCHURE, PROGRAM

The 5 Star Staffing Academy

Hiring People Isn’t the Hardest Part. Keeping Them Is.

BROCHURE, PROGRAM

The 5 Star Swing Bed Growth Academy

A New Era in Rural Hospital Success

EDUCATION

Mastering HCAHPS Leadership Series

A Leadership-Focused Education Series Designed to improve CMS HCAHPS Performance

EDUCATION

Certified HCAHPS Practicing Professional Exam

Certification for healthcare professionals to improve HCAHPS scores.

BROCHURE, TOOLKITS

5 Star Bragging

A Communication Toolkit with Ideas to Celebrate 5 Star Status

BROCHURE, PROGRAM

5 Star ED

Educate, Hardwire & Transform Sustainable Emergency Department Improvement

EAC® Event

5 Star ED Assessment

A 2-Day On-Site Assessment of Your Current ED Operations

EAC® Event, TOOLKITS

5 Star Clinic

Assess, Design, & Hardwire a Culture of Healing Kindness

EAC® Event, TOOLKITS

5 Star Clinic Assessment

A 2-Day On-Site Assessment of Your Current Clinic Operations

EAC® Event, TOOLKITS

5 Star Nurse

Creating a Healing Relationship through Kindness & Trust

EAC® Event

5 Star Physician

Make Trust Your Pathway to a Personally Rewarding Medical Practice

BROCHURE

Learn more about us

BROCHURE

Forever 5 Star

Sustaining Service Excellence and Culture Improvement

EVENTS

Keynotes

Presentations that Refresh, Restore & Reignite

EVENTS

HealthCare Service Excellence Conference

A 3-Day Annual Conference for Healthcare Teams

EVENTS

Engage Webinars

Transformational Leadership Education for Healthcare Professionals

TOOLKITS

Skillful Physician Communication

Brian Lee

TOOLKITS

Satisfaction Guaranteed

Brian Lee

TOOLKITS

Rural Hospital Renaissance

Brian Lee

TOOLKITS

One Minute Name Memory

Brian Lee

TOOLKITS

The TRUST Checklist for Nurses

For the 5 Star Nurse

TOOLKITS

The TRUST Checklist for Caregivers

For the 5 Star Caregiver

TOOLKITS

The TRUST Checklist for Physicians

For the 5 Star Physician

TOOLKITS

The TRUST Checklist for Providers

For the 5 Star Providers

EVENTS

HealthCare Speakers Bureau

industry's leading keynote speakers, facilitators, and seminar leaders

ASSOCIATION

Healthcare Vendors – Our Trusted Partners

Connecting With 1000s of Patient Focused Healthcare Leaders

ASSOCIATION

NHLN

Live Streaming Leadership and Professional Development Educational Programming

EDUCATION

Kindness Care Everywhere

Creating a Culture of Compassion and Caring in the Healthcare Workplace

TOOLKITS

Kindness Care Game

A Card Game to Connect with Your Team

EVENT

Breakthrough Awards

Recognizing Excellence in Patient Experience

ASSOCIATION, EVENT

Summit Awards

Celebrating Outstanding Service Excellence Leaders, Teams, and Organizations

EVENT

Team Bragging Video Awards

Celebrating Healthcare Teams on Their Service Excellence Journey

EVENT

Star Rating Awards

Recognizing Excellence in CMS and NRRS Star Ratings

TOOLKITS

Power of Partnership

Helping Trusted Partners Connect, Grow, and Serve More Clients

EVENTS

Reignite the Patient Experience Fully Staffed

90-Minute Keynote on Improving Patient and Employee Experience

EVENTS

Hardwiring a 5 Star Patient Experience

90-Minute Keynote on Creating a Consistent 5 Star Patient Experience

EVENTS

Master the New HCAHPS with NRHA

90-Minute Keynote on Improving HCAHPS Results and Patient Experience

EVENTS

How to Become Five Star with NRRS

90-Minute Keynote on Achieving 5 Star Clinic Performance

TOOLKITS

Nursing Kindness Culture Plan

Nursing Best Practices, Tools, and HCAHPS Improvement Resources

TRUSTED PARTNER

3RNet

3RNET is a non-profit organization that has been a trusted resource for health professionals seeking careers in rural and underserved communities since 1995. We are powered by the National Rural Recruitment and Retention Network. Members of their vast and diverse Network can be found in every state, representing organizations that serve the nation’s health care safety net, such as State Offices of Rural Health, Primary Care Organizations, Primary Care Associations, etc.

TRUSTED PARTNER

Alpha Expense Management

We treat your business like our own, digging deep, thinking proactively, and fighting for every dollar. With Alpha, you're not just hiring a consultant. You're gaining a partner who's just as invested in your bottom line as you are.

TRUSTED PARTNER

Alera Group

Helping Healthcare Organizations Manage Risk, Control Costs and Drive Revenue Growth Alera Group delivers more than Employee Benefits and Property and Casualty insurance. We partner with healthcare organizations to reduce costs, improve financial performance, and create long-term sustainability. Our offerings include benefits consulting, risk management, pharmacy solutions, compliance support, workforce strategies, managed care contracting, direct contracting, equipment maintenance savings, along with other specialized healthcare solutions. As a trusted advisor, we help our clients uncover opportunities to contain expenses, maximize revenue, and strengthen their ability to serve their communities.

TRUSTED PARTNER

Blue & Co., LLC

Blue & Company provide healthcare organizations with expert financial, audit, revenue cycle, contracting, and other advisory services to enhance compliance, optimize performance, and ensure long-term success.

TRUSTED PARTNER

Concord Medical Group

Concord Medical Group's goal is to provide healthcare executives with the freedom of no-stress department management and to give providers the freedom to practice when and how they want. They specialize in supplying rural hospitals with ED and Hospitalist Providers. They support their staff with ongoing Critical Care training and 24/7 Case Management support to minimize unnecessary transfers. They specialize in Supplying rural hospitals with ED, Hospitalist, and Tele-Hospitalist management

TRUSTED PARTNER

National Association of Rural Health Clinics

The National Association of Rural Health Clinics (NARHC) mission is to educate and advocate for Rural Health Clinics, enhancing their ability to deliver cost-effective, quality health care to patients in rural, underserved communities.

TRUSTED PARTNER

Pointcare

Your partner for navigating H.R. 1, Pointcare delivers automated Medicaid coverage management. The platform continuously monitors coverage status and proactively alerts patients when lapses are detected or redetermination dates approach. Patients receive immediate guidance to complete mobile-friendly re-enrollment in minutes. This eliminates surprise coverage gaps, reduces staff burden, and ensures continuous coverage while improving clinic operations. For patients who aren’t Medicaid eligible, Pointcare also provides Medicare and Marketplace support. Our mission is to elevate quality of life by ensuring people have the healthcare coverage they need.

TRUSTED PARTNER

The Compliance Team, Inc.

The Compliance Team is a nationally recognized healthcare accreditation organization. They provide comprehensive accreditation and certification services to healthcare providers based in all fifty states, Puerto Rico and US Virgin Islands. The Compliance Team’s proprietary accreditation status is known as Exemplary Provider Accreditation®. Their industry-leading accreditation model features healthcare’s first comprehensive set of plain language, operations-driven quality standards with expert-led implementation guidance.

TRUSTED PARTNER

The Hebets Company

The Hebets Company, an NFP company, helps Health Care Systems, FQHCs, Business Owners & Families in the areas of Executive Benefits, HR Consulting, Business Valuation & Succession Planning as well as Estate Planning: Wealth Creation to Preservation. They explore the potential of designing and implementing innovative compensation and benefit programs for purposes of recruiting and rewarding providers and C-Suites executives who play key leadership roles in the viability and future of your organization.

TRUSTED PARTNER

Well Cell Global LLC

Well Cell® is the global leader in Glucose Metabolism Optimization℠ and the developer, licensor, and steward of Physiologic Insulin Resensitization® (PIR®). Our work is grounded in issued U.S. patents and international intellectual property protections, reflecting years of focused research and development.

TRUSTED PARTNER

Apogee Consulting Group

Apogee’s expertise is to help healthcare organizations design facilities for efficient client operations, cost-effective construction, and low environmental impact. They provide comprehensive design services, including: - Strategic Planning - Healthcare Planning and Equipment Coordination - Facility Infrastructure Improvements - Building Commissioning

TRUSTED PARTNER

American Society for Healthcare Human Resources Administration (ASHHRA)

the American Society for Healthcare Human Resources Administration (ASHHRA) leads the way for members to become more effective, valued and credible leaders in healthcare human resources. As the foremost resource for healthcare human resources, ASHHRA provides timely and critical support through research, learning and knowledge sharing, professional development, products and resources, and opportunities for networking and collaboration.

TRUSTED PARTNER

Center for Improvement in Healthcare Quality (CIHQ)

The Center for Improvement in Healthcare Quality (CIHQ) is a membership-based organization primarily for acute care, critical access, and acute psychiatric hospitals. Its purpose is to advocate for members in shaping accreditation and regulatory environments by collaborating with CMS on standards and regulations; educate members on standards, regulations, and survey processes while promoting professional growth through national certification; advise on changes to standards and their organizational impact; assist in compliance determination for accreditation standards and CMS requirements; and improve members' ability to meet regulatory challenges.

Research & Industry Resources

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