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The National Healthcare Leadership Network gives your association a ready-built library of leadership and patient experience resources — so you can deliver more value without stretching your team thin.
Building quality leadership education takes content, technology, and staff that most associations don’t have to spare. The National Healthcare Leadership Network (NHLN) closes that gap.
Through a partnership with Custom Learning Systems, your association gains immediate access to a proven resource network designed specifically for rural, community-based, and resource-constrained healthcare organizations.
“Custom Learning Systems focuses on creating a positive new culture in your organization with stronger communication, trust and teamwork. All staff are now empowered and engaged to focus on the patient, delivering kindness care to patients and each other. They are armed with best practices and tools that are hardwired and engrained into the organization. The result is a 5 Star experience with every patient encounter.”
Mark Brodeur
MHA, CPXP, Vice President for Partner Success with CLS
Healthcare organizations across the country are under pressure to develop stronger leaders, improve patient experience, and build cultures that last. Your members are feeling it.
But associations face a hard reality: delivering the kind of practical, ongoing support that actually helps members improve requires content development, technology infrastructure, and dedicated staff. Most associations don’t have all three.
Without scalable resources, the gap between what members need and what you can realistically provide keeps growing –– and members notice.

VP of Service Development, Custom Learning Systems
“We help associations turn education and resources into real value for their members.”
The National Healthcare Leadership Network is a structured partnership that gives your association immediate access to CLS’s proven library of leadership and patient experience resources without building or managing anything yourself.
You stay focused on your members. We handle the infrastructure, the content, and the ongoing support.
The resources your members receive are the same ones helping healthcare organizations across North America develop stronger leaders, improve patient experience scores, and build cultures they’re proud of.
Every association is different. We’ll work with you to identify the right combination of resources for your members.

Your members get immediate access to leadership and patient experience education grounded in real healthcare operations –– practical tools designed for rural, community-based, and resource-constrained organizations that they can put to work right away.

The NHLN fits into your existing member benefit structure without adding operational burden. No infrastructure to build, content to host or manage, and no new systems to maintain.

Every resource is consistent, implementation-ready, and grounded in what actually works inside healthcare organizations. Your association becomes the one that delivers resources people use, not just access to a portal nobody opens.
A customized three-part webinar series presented exclusively for your members. Choose from ten high-impact topics covering leadership, patient experience, and workforce engagement.
Access to either the Mastering HCAHPS® Leadership Series (hospitals and health systems) or the Everyone’s a Caregiver® Mastery Series: Patient-Centered Clinic (primary care and clinics).
Monthly leadership-focused webinars covering timely healthcare topics and practical strategies leaders can implement immediately.
Three two-day onsite consultations your association can gift to member organizations (valued at $4,200 each).
Six complimentary conference registrations to award to your members (valued at $1,150 each).
When associations bring NHLN to their members, the impact shows up in the places that matter most.
Members engage more deeply with association resources. Leadership capability strengthens across member organizations. And your association earns a reputation for delivering practical support that moves the needle –– not membership perks that collect dust
Let’s talk about what NHLN could look like for your association.