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Your members need better resources. You shouldn't have to build them.

The National Healthcare Leadership Network gives your association a ready-built library of leadership and patient experience resources — so you can deliver more value without stretching your team thin.

Healthcare associations want to do more for their members. But they don’t have the capacity. That doesn’t have to be you.

Building quality leadership education takes content, technology, and staff that most associations don’t have to spare. The National Healthcare Leadership Network (NHLN) closes that gap.

Through a partnership with Custom Learning Systems, your association gains immediate access to a proven resource network designed specifically for rural, community-based, and resource-constrained healthcare organizations.

Your members are asking for more. Your team is already stretched.

Healthcare organizations across the country are under pressure to develop stronger leaders, improve patient experience, and build cultures that last. Your members are feeling it.

But associations face a hard reality: delivering the kind of practical, ongoing support that actually helps members improve requires content development, technology infrastructure, and dedicated staff. Most associations don’t have all three.

Without scalable resources, the gap between what members need and what you can realistically provide keeps growing –– and members notice.

Bruce Lee

VP of Service Development, Custom Learning Systems

“We help associations turn education and resources into real value for their members.”

A ready-built network, designed for your members.

The National Healthcare Leadership Network is a structured partnership that gives your association immediate access to CLS’s proven library of leadership and patient experience resources without building or managing anything yourself.

You stay focused on your members. We handle the infrastructure, the content, and the ongoing support.

The resources your members receive are the same ones helping healthcare organizations across North America develop stronger leaders, improve patient experience scores, and build cultures they’re proud of.

Everything your members need.
Nothing you have to build.

Every association is different. We’ll work with you to identify the right combination of resources for your members.

Turnkey Resources for Members

Your members get immediate access to leadership and patient experience education grounded in real healthcare operations –– practical tools designed for rural, community-based, and resource-constrained organizations that they can put to work right away.

Seamless Association Support

The NHLN fits into your existing member benefit structure without adding operational burden. No infrastructure to build, content to host or manage, and no new systems to maintain.

Credibility Your Members Can Feel

Every resource is consistent, implementation-ready, and grounded in what actually works inside healthcare organizations. Your association becomes the one that delivers resources people use, not just access to a portal nobody opens.

One membership. Everything your
members need to lead and improve.

Signature Webinar Series

A customized three-part webinar series presented exclusively for your members. Choose from ten high-impact topics covering leadership, patient experience, and workforce engagement.

Signature Webinar Series
Specialized Education Track

Access to either the Mastering HCAHPS® Leadership Series (hospitals and health systems) or the Everyone’s a Caregiver® Mastery Series: Patient-Centered Clinic (primary care and clinics).

Specialized Education Track
Engage Webinar Series

Monthly leadership-focused webinars covering timely healthcare topics and practical strategies leaders can implement immediately.

Engage Webinar Series
Ignite the Patient Experience® Consultations

Three two-day onsite consultations your association can gift to member organizations (valued at $4,200 each).

Ignite the Patient Experience® Consultations
Healthcare Service Excellence Conference Tickets

Six complimentary conference registrations to award to your members (valued at $1,150 each).

Healthcare Service Excellence Conference Tickets

Associations that partner with NHLN see a real difference.

When associations bring NHLN to their members, the impact shows up in the places that matter most.

Members engage more deeply with association resources. Leadership capability strengthens across member organizations. And your association earns a reputation for delivering practical support that moves the needle –– not membership perks that collect dust

Ready to give your members resources they'll actually use?

Let’s talk about what NHLN could look like for your association.