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The
HCAHPS LDI
The HCAHPS Leadership Development Intensive is designed
specifically to help hospitals drive their HCAHPS scores, and
position themselves for maximum P4P results.
The HCAHPS LDI presents a customized
road-map to HCAHPS success (both short and long-term).
Through an audio conference and two coaching sessions, hospital
leadership will be equipped to aggressively and effectively:
· Manage the perception of HCAHPS both internally
and within the community
· Develop strategies to improve HCAHPS scores over
the short term
· Sustain high scores through a disciplined process
of goal mastery and accountability
· Engage front line associates to consistently
deliver excellent patient service
· Manage patient
recall of service received
Register now (fee $599). Complete this
form and we'll call you within 3 business hours.
Service
Excellence for Small / Rural Hospitals
As HCAHPS begins to transform even small
and rural hospitals, the need to report excellent scores has
never been more important.
But what if the scores are a little soft?
Until now, a comprehensive service excellence process has been
beyond the reach of many small and critical access
hospitals.
Join
Brian Lee, CEO of Custom Learning Systems, for a compelling
case study of not only why this is no longer the case, but why
it's time to act on your service excellence ambition...now!
The
teleconference will take place
-
Tuesday, June 10, 2008
-
2:00
PM - 3:00 PM CDT
-
This
session will be ideal for CEOs, Trustees, COOs, CNOs, and HR
leaders.
-
Fee:
Free!.
Click
here to register now.
Maximize the time of your senior
leadership team, by focusing their discussion, and
decision-making on the mission-critical. This process
will guide you, and provide decision-making catalysts.
The Service Excellence Report
This indispensable tool provides
implementable strategies, news, and updates related to
HCAHPS, Joint Commission, Magnet, and survey companies. Subscribe
now!
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A Total Transformation Solution
In this age of public-access to hospital experience/ patient
satisfaction data, it's no longer good enough to simply monitor
your HCAHPS scores.
Progressive hospitals have realized that
to make change stick, it's got to be cultural change.
The
Employer
of Choice-Service Excellence Initiative™
will change the way your entire team (and your patients) feel
about your hospital.
Using proven
systems and
framework, your hospital will transform toward a service-driven
culture where staff genuinely enjoy their jobs, and contribute
tangibly to the patient experience.

The
Magic of Frontline Leadership
Take control of your patient satisfaction and employee
retention outcomes with
The
Employer of Choice - Service Excellence Initiative™:
Videos
- Breakthrough Strategies to Become the Employer and Provider
of Choice
(12 minutes)
- The Magic of Frontline Leadership (OASIS Team)
(4 minutes)
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