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Change Your Culture and
Transform your Patient Experience!
(or be Doomed to Repeat the Past)

A dysfunctional culture is the single greatest barrier to a healthcare organization’s effort to provide a truly great, world-class patient experience. Custom Learning Systems is recognized as a leading expert in helping organizations transform their service delivery by creating a culture of engagement and accountability.

We achieve this through dynamic keynote presentations, comprehensive educational initiatives to improve patient satisfaction through employee engagement, a vibrant HCAHPS e-learning program, and thoughtful, personalized coaching and consulting.

For almost 30 years, hundreds of healthcare organizations began their journey to excellence in patient satisfaction by picking up the phone and contacting us directly.

We welcome the opportunity to answer your questions at 1-800-667-7325.

The Engagement FactorThe Engagement Factor

The HealthCare Service Excellence Conference is planned for February 3-5, 2014 in Las Vegas… more.

HCAHPS Breakthrough Series

HCAHPSTransforming the Patient Experience - 1 webinar at a time... Join us for this series, designed to achieve sustainable improvements. more.

Employee Retention

The Engagement FactorThe problem isn’t how to find good, new employees. The problem is how to hold on to the great employees already working for you! more.

Brian Lee Keynotes

The Engagement FactorCreate a world class patient experience and staff engagement and retention with these… more.

HCAHPS

HCAHPSHCAHPS Performance Improvement is at the top of everyone's priority list these days more.