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The HCAHPS Leadership Development Intensive is designed specifically to help hospitals drive their HCAHPS scores, and position themselves for maximum P4P results. The HCAHPS LDI presents a customized road-map to HCAHPS success (both short and long-term). Through an audio conference and two coaching sessions, hospital leadership will be equipped to aggressively and effectively: · Manage the perception of HCAHPS both internally and within the community · Develop strategies to improve HCAHPS scores over the short term · Sustain high scores through a disciplined process of goal mastery and accountability · Engage front line associates to consistently deliver excellent patient service · Manage patient recall of service received Register now (fee $599). Complete this form and we'll call you within 3 business hours.
As HCAHPS begins to transform even small
and rural hospitals, the need to report excellent scores has
never been more important. Join Brian Lee, CEO of Custom Learning Systems, for a compelling case study of not only why this is no longer the case, but why it's time to act on your service excellence ambition...now! The teleconference will take place
Click here to register now.
With the
publication of
HCAHPS scores, senior leadership teams at
hospitals across the country are focusing on implementing
best practices and ownership for results.
GoalMaster is a robust product designed specifically to assist the implementation of best practices, and move HCAHPS and Patient Satisfaction scores. Because it defines accountability and ownership of specific goals and tasks, senior leaders have a clear understanding of 'who does what, when', and a clear roadmap to managing HCAHPS outcomes. Sign up today for a free 30 day trial! The authoritative bestseller on Nurse Retention and Nurse Magnetism
is available here, at no cost as a pdf download. A must-read for any hospital
leader.
Maximize the time of your senior
leadership team, by focusing their discussion, and
decision-making on the mission-critical. This process
will guide you, and provide decision-making catalysts.
This indispensable tool provides implementable strategies, news, and updates related to HCAHPS, Joint Commission, Magnet, and survey companies. Subscribe now!
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A Total Transformation Solution
In this age of public-access to hospital experience/ patient satisfaction data, it's no longer good enough to simply monitor your HCAHPS scores.
The Employer of Choice-Service Excellence Initiative™ will change the way your entire team (and your patients) feel about your hospital. Using proven
systems and
framework, your hospital will transform toward a service-driven
culture where staff genuinely enjoy their jobs, and contribute
tangibly to the patient experience.
Take control of your patient satisfaction and employee retention outcomes with The Employer of Choice - Service Excellence Initiative™:
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