A dysfunctional culture is the single greatest barrier to a healthcare organization’s effort to provide a truly great, world-class patient experience. Custom Learning Systems is recognized as a leading expert in helping organizations transform their service delivery by creating a culture of engagement and accountability.
We achieve this through dynamic keynote presentations, comprehensive educational initiatives to improve patient satisfaction through employee engagement, a vibrant HCAHPS e-learning program, and thoughtful, personalized coaching and consulting.
For almost 30 years, hundreds of healthcare organizations began their journey to excellence in patient satisfaction by picking up the phone and contacting us directly.
We welcome the opportunity to answer your questions at 1-800-667-7325.
The HealthCare Service Excellence Conference is planned for February 3-5, 2014 in Las Vegas… more.
Transforming the Patient Experience - 1 webinar at a time... Join us for this series, designed to achieve sustainable improvements. more.
The problem isn’t how to find good, new employees. The problem is how to hold on to the great employees already working for you! more.
Create a world class patient experience and staff engagement and retention with these… more.
HCAHPS Performance Improvement is at the top of everyone's priority list these days more.
To Follow Us on Twitter: @CustomLearningS
To Like Us on Facebook: Custom Learning Systems Fanpage
To Read our Blog: HCAHPS Success Blog
Each month we will be focusing on a specific HCAHPS Domain, beginning with Quiet at night in April. We will be focusing on specific skills, best practices, and useful tools for you to use in your facilities.
Not from a hospital? We will also be posting important information that all other healthcare facilities need to know in order to improve their patient/resident satisfaction!