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Change Your Culture and
Transform your Patient Experience!
(or be Doomed to Repeat the Past)

A dysfunctional culture is the single greatest barrier to a healthcare organization’s effort to provide a truly great, world-class patient experience. Custom Learning Systems is recognized as a leading expert in helping organizations transform their service delivery by creating a culture of engagement and accountability.

We achieve this through dynamic keynote presentations, comprehensive educational initiatives to improve patient satisfaction through employee engagement, a vibrant HCAHPS e-learning program, and thoughtful, personalized coaching and consulting.

For over 30 years, hundreds of healthcare organizations began their journey to excellence in patient satisfaction by picking up the phone and contacting us directly.

We welcome the opportunity to answer your questions at 1-800-667-7325.

HCAHPS Breakthrough Series

HCAHPSTransforming the Patient Experience - 1 webinar at a time. Achieve sustainable improvements. more.

HCAHPSHCAHPS

HCAHPS Performance Improvement is at the top of everyone's priority list these days more.

Brian Lee Keynotes

The Engagement FactorCreate a world class patient experience and staff engagement and retention with… more.

Employee Retention

The Engagement FactorThe problem isn’t how to find good employees, it's how to keep great employees! more.