Staff Directory

Visit our staff directory to email or contact the staff at Custom Learning Systems.

Our Partners

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The Service Excellence Report

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Custom Learning Systems and the HealthCare Service Excellence Association is a cultural transformation implementation organization whose focus is devoted exclusively to healthcare.  Our mission is “Creating World-Class Patient, Employee, and Physician Satisfaction.”

Custom Learning Systems Group Ltd. was founded by Brian Lee CSP on
May 28, 1984. Brian is one of North America’s leading experts in the field of World-Class Healthcare Patient Satisfaction and Employee Retention and is the author of Keep Your Nurses for Life™ and Satisfaction Guaranteed™.

Blogger		Topic
	Brian Lee, CSP Chief Executive Officer	HCAHPS, VBP Frontline engagement
	Dennis Heck, FACHE VP, Service Development	HCAHPS, VBP Hospital administration