Training is worthless without a systematic and disciplined execution plan.
The foundation of the Custom Learning Systems’ Hospital of Choice™ model is one word: "D.O.I.T.™" (D.O.I.T. = Daily Ongoing Implementation Tactics).
To enable healthcare leaders to overcome the roadblocks to becoming
an Employer and Provider of Choice, CLS provides a comprehensive Service
Culture Audit: an efficient assessment system that provides a precise
practice road map to improving patient, employee, and/or physician satisfaction.
Deliverables include:
1. A customized, prioritized, actionable list of critical best practices that
are necessary to achieve a breakthrough in patient loyalty, employee retention,
and physician satisfaction.
2. Profiling your organization’s strengths and weaknesses to enable objective
decision-making about future change initiatives.
3. Providing invaluable insight into the attitudes and perceptions of frontline
staff, necessary to overcome cultural and social barriers to continuous
improvement in quality care.
4. Capturing the ideas and perceptions of individual members of the Senior
Management Team in order to effectively overcome potential real and hidden
agendas and road blocks to future action.
5. Providing the organization with a customized, comprehensive “Culture
Transformation Plan” with step-by-step recommendations for immediate and
long-term action.
6. The Service Culture Audit™ is completed by way of a live “Executive
Briefing” to Senior Management Team, to enable them to fully understand the
report’s findings and recommendations and be able to take appropriate action.
The CEO’s Service Leadership Initiative ™
The CEO’s
Service Leadership Initiative™ is preceded by a one-day Service Culture
Audit. The mission for this dynamic educational Retreat is to “kick start” the
CEO's vision of becoming an Employer and Provider of Choice. Retreat attendees
include the CEO and Senior Management team, Directors, Managers, Supervisors,
and other key influencers.
The Rapid Action 100 Day Turn Around Plan
™
Brian Lee has constantly challenged his audience with a critical strategic
message: “There is no single silver bullet, the answer is to be firing on
all cylinders .” Custom Learning Systems has invested the past decade in
researching and refining the Rapid
Action 100 Day Turnaround Plan ™ which focuses on 24 Critical Best
Practices necessary for a healthcare organization to become an employer and
provider of choice. These priority Best Practices are drawn from The 12
Pillars of Employer and Provider of Choice™ which summarizes a master
list of 61 Best Implementation/Training Practices, short listed and selected
from over ten thousand potential Best Practices.
The Best Practice Gap Analysis Assessment Tool
™
Download our Best Practice Gap Assessment Guides™ that are available
FREE of charge in the following topics:
1.
Hospital
2.
Emergency Department
3.
Nurse –
(Cross-Referenced with Nurse Magnet Application Criteria)
4.
Long Term Care
5.
Physician Clinics
6.
Home Care
The Synergy Training & Implementation System™
Absolutely every training program offered by Custom Learning Systems answer the
need for classroom implementation. The Synergy Training & Implementation
System ™ is a 4-step process methodology:
Step #1. Training Day : CLS provides participants
with an inspiring, customized and
personalized interactive educational real-world
learning experience.
Step #2. Vision Day:
CLS conducts an assessment
of your current culture, policies,
and procedures in order to customize and
personalize your training day.
Step #3. Implementation Day:
CLS leverages the
enthusiasm and momentum from the
Training Day to effectively launch a customized D.O.I.T
.™ (Daily Ongoing
Implementation Tactics) Implementation Phase.
Step #4. Accountability Day:
provides seminar
attendees and their organization with
a pre-determined ‘deadline’ to ensure the implementation of
the goals and
strategies of the Training day are achieved.