ED BluePrint
"Awareness in some areas I never stopped to think about.  Really gives you a reality check & awareness of patient/employee care and respect."

- Steve Gouett, Emergency, Sudbury Regional Hospital
GoalMaster Software and Peformance Accountability System
"Outstanding - down to a science."

- Matthew Speckman, Director Safety/Security, Emanuel Medical Center

"Excellent - we are on the verge of something great."

- Tara Nowling, HR/Compliance, Monroe County Hospital
Mobilizing for Service Success
"Reinforces the necessity of 'follow-up' - not to expect or assume it as done."

     - Barbara D. Nichols, CEO/President, Corry Memorial Hospital

"Small measures of commitment lead to big changes in excellence.  I like the way CLS really know what is going on in our system and calls us to excellence."

- Sister Patrick Murphy, Mission Director, Avera Holy Family

"Helpful guidelines and practical information and examples from other hospitals."

- Jackie Hiem, RN, Clinical RN, Mercy Medical Center