• "Enthusiastic.  I'm looking forward to getting these tools!"

  • Vicki Buchda, Vice-Chair, Mayo Clinic

• "He stressed the importance of the changing culture, and gave great ways to achieve this."

  • Claude Chatterton, President and CEOColumbus Community Hospital

• "Knows employees and healthcare."

  • Linda Rasor, CEO, Castro County Hospital District

Ohio Hospital Association

• "Motivating.  The best examples I've heard yet on HCAHPS improvement initiatives."

  • Chris Tredent, Director of Quality and Risk, University Hospital of Geneva Medical Center

• "Realistic approach to customer satisfaction."

  • Mary Kennedy, VP of Patient Care/Chief Nurse, Lutheran Hospital

• "Excellent content.  Realistic."

  • Dora Anim, Assistant VP, Greater Cincinnatti Health