Contact Us
 Contact
Information1-800-667-7325 403-228-6776 fax
Suite 200, 2133 Kensington Road N.W. Calgary, Alberta, Canada T2N 3R8 October 24-26 in Nashville, plan to
attend North America's fastest-growing healthcare
conference: Orchestrating Service Excellence: Harmonizing a
Culture of Compassion and Leadership.
The only proven process to achieve lasting improvements
in patient satisfaction, nurse retention, and to become the
employer and provider of choice in your market. Our
clients achieve measurable improvements in their Press,
Ganey, Avatar, Jackson, and (more importantly, HCAHPS
scores.
The Service Excellence Report
This indispensable tool provides implementable strategies, news, and updates related to HCAHPS, Joint Commission, Magnet, and survey companies. Subscribe now!
|
Dennis Heck, FACHE - Vice President,
Service Development
More recently he was Vice President at Press Ganey – responsible for the development of strategic partnerships which enabled it to realize its goals related to growth and profitability. Dennis is currently Vice President of Educational Services at Custom Learning Systems Group Ltd., where he serves as an educator and mentor to clients across the United States and Canada as they engage in the exclusive CLS cultural transformation process. An ACHE Fellow for 15 years, Dennis is also an associate faculty member at the Universities of Indiana and Notre Dame and teaches healthcare administration at graduate and undergraduate levels.
|
Dennis
Heck, FACHE’s career includes 12 years as President and CEO of a
large integrated health system serving northern Indiana and
southern Michigan. He was responsible for leadership of a
multiple facility system engaged in acute care, long term care,
home care, primary physician medical care and the development of
managed care products. This included 2500 fte's and a medical
staff organization of more than 500 physicians. |
|
 |