Contact Us
 Contact
Information1-800-667-7325 403-228-6776 fax
Suite 200, 2133 Kensington Road N.W. Calgary, Alberta, Canada T2N 3R8 October 24-26 in Nashville, plan to
attend North America's fastest-growing healthcare
conference: Orchestrating Service Excellence: Harmonizing a
Culture of Compassion and Leadership.
The only proven process to achieve lasting improvements
in patient satisfaction, nurse retention, and to become the
employer and provider of choice in your market. Our
clients achieve measurable improvements in their Press,
Ganey, Avatar, Jackson, and (more importantly, HCAHPS
scores.
The Service Excellence Report
This indispensable tool provides implementable strategies, news, and updates related to HCAHPS, Joint Commission, Magnet, and survey companies. Subscribe now!
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Brian Lee, CSP - Chief Executive Officer
His publications include Keep Your Nurses for Life, Satisfaction Guaranteed, and How to Satisfy Every Customer, Every Time. In addition, he as published more than 60 audio and video training programs, including "Essential Secrets to Become the Healthcare Employer of Choice".
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One
of North American's leading experts in the field of world-class
Patient Satisfaction, and Employee Retention, Brian is a
best-selling author, and sought-after presenter in the
healthcare industry (having presented in all 50 states of the
US, 10 Canadian provinces, and 14 countries worldwide).
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